Associate/Senior Manager, Sales Planning, Consumer Banking Group
DBS Bank
Mumbai, India
29d ago

Job Purpose

To manage and support branch banking team with enablers and programs to ensure the achievement of set KPIs of the front line.

Drive implementation of strategies and tactical programs aligned with the overall strategy and goals of Branch Banking team of Consumer Banking Group

Key Accountabilities

  • Conceptualize and design processes and improvements for branch banking
  • Track productivity of front line and identify opportunities for enhancements.
  • Manage central office and cost effectively and make the most effective use of allocated budget
  • Vendor Management and coordination for existing and new on boarding of vendors
  • Managing client events and launching initiatives for on boarding of new clients
  • Training and certifications of frontline staff
  • Initiatives for frontline productivity
  • Tracking regulatory items for branches for timely closure
  • Working on new central office initiatives for implementation effectiveness
  • Marketing support for branch banking with key enablers and ensure timely delivery
  • Job Duties & Responsibilities

  • Coordinate with various internal stakeholders to develop, launch and improve process for internal staff including frontline staff and clients.
  • Timely execution and tracking of contracts / service level agreements with external vendors for the respective services
  • Onboarding of new vendors / partners to provide better customer engagement.
  • Customer engagement and client activation / acquisition through new channels.
  • Costs saves, Effective Risk Management, robust Governance and Controls.
  • To take up new developmental activities related to systems in branch banking business
  • To track competition / changing banking landscape and incorporate changes accordingly while working within the stipulated regulatory norms.
  • Provide feedback on market, competition and products, suggest innovations & ideas for continuous product and service improvements.
  • Work closely with the Line Manager and City / Cluster Head to ensure achievement of common objectives in branch banking.
  • Ensure compliance to internal and Regulatory guidelines applicable
  • Marketing creatives and new material creation for frontline staff
  • Running e campaigns product wise for base penetration, Regulatory fulfillment and information.
  • Launching tacticals for short term goals of the organization
  • Automation of various processes for green dollar & time save.
  • Constantly launching new training programs & training interventions for the continuous knowledge implementation in frontline staff
  • Tracking of regulatory closures in coordination with Legal and Compliance.
  • Required Experience

  • Overall 5-7 years of work experience with at least 2-3 years in Sales management or sales planning
  • Experience in Vendor Management
  • Negotiation and analytical skills
  • Education / Preferred Qualification

  • Post Graduate with relevant number of years of experience in financial services industry and specifically in retail banking is preferable.
  • Core Competencies

  • Vendors Management Skills
  • Negotiation Skills
  • Effective listening skills.
  • Strong influencing and people management skills
  • Self-driven and ambitious.
  • Good written and verbal communication skills
  • Results-orientated & the ability to deliver results under pressure
  • Relationship management skills
  • Understanding of competitive positioning
  • Strong service orientation, customer-centric behavior.
  • Focused on developing image and good will of the brand
  • Creative, inquisitive mind with problem solving abilities.
  • Ability to deliver results within tight timelines.
  • Attention to details, analyzing abilities.
  • Technical Competencies

  • Good understanding of Processes
  • Understanding of banking and para-banking guidelines issued by RBI (local regulations in India) and local laws and regulations that impact businesses in general
  • Work Relationship

  • Management of internal and external stakeholders
  • Close coordination with Branch Heads, Service teams, CBG stakeholder
  • Establish strong relationship with third party service providers & other partners.
  • Mandatory Training

  • GCAP (Group Customer Acceptance Policy)
  • BCAP (Business Customer Acceptance Policy)
  • AML (Anti Money Laundering) and KYC Guidelines
  • PIP (Personal Investment Policy)
  • ORM (Operational Risk Management)
  • Information Security Policy
  • DBS India - Culture & Behaviors

  • Drive performance through PRIDE 2.0 Value based behavior and propositions
  • Ensure customer focus by delighting customers & reduce complaints
  • Build pride and passion to protect, maintain and enhance DBS’ image and reputation
  • Enhance knowledge base, build skill sets & develop competencies
  • Invest in team building & motivation through ideation & innovation
  • Execute at speed while maintaining error free operations
  • Develop a passion for performance and grow the talent pool
  • Maintain the highest standards of honesty and integrity
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