To manage and support branch banking team with enablers and programs to ensure the achievement of set KPIs of the front line.
Drive implementation of strategies and tactical programs aligned with the overall strategy and goals of Branch Banking team of Consumer Banking Group
Conceptualize and design processes and improvements for branch banking
Track productivity of front line and identify opportunities for enhancements.
Manage central office and cost effectively and make the most effective use of allocated budget
Vendor Management and coordination for existing and new on boarding of vendors
Managing client events and launching initiatives for on boarding of new clients
Training and certifications of frontline staff
Initiatives for frontline productivity
Tracking regulatory items for branches for timely closure
Working on new central office initiatives for implementation effectiveness
Marketing support for branch banking with key enablers and ensure timely delivery
Job Duties & Responsibilities
Coordinate with various internal stakeholders to develop, launch and improve process for internal staff including frontline staff and clients.
Timely execution and tracking of contracts / service level agreements with external vendors for the respective services
Onboarding of new vendors / partners to provide better customer engagement.
Customer engagement and client activation / acquisition through new channels.
Costs saves, Effective Risk Management, robust Governance and Controls.
To take up new developmental activities related to systems in branch banking business
To track competition / changing banking landscape and incorporate changes accordingly while working within the stipulated regulatory norms.
Provide feedback on market, competition and products, suggest innovations & ideas for continuous product and service improvements.
Work closely with the Line Manager and City / Cluster Head to ensure achievement of common objectives in branch banking.
Ensure compliance to internal and Regulatory guidelines applicable
Marketing creatives and new material creation for frontline staff
Running e campaigns product wise for base penetration, Regulatory fulfillment and information.
Launching tacticals for short term goals of the organization
Automation of various processes for green dollar & time save.
Constantly launching new training programs & training interventions for the continuous knowledge implementation in frontline staff
Tracking of regulatory closures in coordination with Legal and Compliance.
Overall 5-7 years of work experience with at least 2-3 years in Sales management or sales planning
Experience in Vendor Management
Negotiation and analytical skills
Education / Preferred Qualification
Post Graduate with relevant number of years of experience in financial services industry and specifically in retail banking is preferable.
Vendors Management Skills
Effective listening skills.
Strong influencing and people management skills
Self-driven and ambitious.
Good written and verbal communication skills
Results-orientated & the ability to deliver results under pressure
Relationship management skills
Understanding of competitive positioning
Strong service orientation, customer-centric behavior.
Focused on developing image and good will of the brand
Creative, inquisitive mind with problem solving abilities.
Ability to deliver results within tight timelines.
Attention to details, analyzing abilities.
Good understanding of Processes
Understanding of banking and para-banking guidelines issued by RBI (local regulations in India) and local laws and regulations that impact businesses in general
Management of internal and external stakeholders
Close coordination with Branch Heads, Service teams, CBG stakeholder
Establish strong relationship with third party service providers & other partners.
GCAP (Group Customer Acceptance Policy)
BCAP (Business Customer Acceptance Policy)
AML (Anti Money Laundering) and KYC Guidelines
PIP (Personal Investment Policy)
ORM (Operational Risk Management)
Information Security Policy
DBS India - Culture & Behaviors
Drive performance through PRIDE 2.0 Value based behavior and propositions
Ensure customer focus by delighting customers & reduce complaints
Build pride and passion to protect, maintain and enhance DBS’ image and reputation
Enhance knowledge base, build skill sets & develop competencies
Invest in team building & motivation through ideation & innovation
Execute at speed while maintaining error free operations
Develop a passion for performance and grow the talent pool
Maintain the highest standards of honesty and integrity