Senior Technical Writer
Red Hat, Inc.
India Bangalore
4d ago

Company Description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-

performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services.

Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Customer Content Services team is looking for a Senior Technical Writer to join us in Bangalore, India. In this role, you will join a team that promotes customer loyalty and success through content development and delivery.

You'll create the feature documentation, user guides, and premium content that accompany Red Hat’s solutions, which will be made available online through the Red Hat Customer Portal.

As a Senior Technical Writer, you will also work on effective scoping, quality testing, and delivery of writing projects, maintain a customer focus by participating in existing programs, and grow your technical expertise.

Primary job responsibilities

  • Work closely with content strategists, engineering project teams, and other stakeholders to produce and maintain high-
  • quality documentation for upcoming Red Hat’s releases

  • Engage and collaborate with the closed loop customer feedback program to address content gaps, act on direct customer feedback, and promote continuous improvement of the documentation experience
  • Keep up to date on changes in our offerings, customer use cases, and support issues by integrating with specialty groups from the Support Delivery team
  • Effectively manage documentation projects and deliver customer-focused documentation
  • Master the use of our internal documentation toolchain, including the publishing platform and issue tracking tools
  • Required skills

  • Fluent written and verbal communication skills in English
  • Familiarity with Red Hat’s solutions or related industry offerings, e.g., Linux, middleware, storage, cloud, or virtualization technologies
  • Ability to read, write, and compile technical documents, including feature descriptions, customer use cases, and release notes
  • Excellent interpersonal skills to establish and maintain communication with subject matter experts and other project team members
  • Bachelor's degree in IT, computer science, or an arts or language field is a plus
  • Apply
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