Customer Solutions Associate - India
branch
Mumbai
49d ago

Branch Overview

Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, and Nairobi, Branch is a for-

profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets.

We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.

What We Offer

Branch's mission-driven team is led by founder and former CEO of . The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets.

Most recently, Branch announced its Series B and has garnered more than $100M in funding with investments from leading Silicon Valley firms.

Branch Overview

delivers world-class financial services to the mobile generation. The spread of smartphones presents an incredible opportunity for the world’s emerging middle class to access banking options and achieve financial flexibility.

is revolutionizing banking in India, Kenya, Tanzania, and Nigeria, and will soon expand to other countries across the globe.

What We Offer

Are you ready to revolutionize mobile lending in India and have a great time doing it? At Branch, you will be part of a talented, passionate team that is determined to make a positive impact on the lives of our customers.

We also care a lot about the personal and professional development of our team. You will join a team with unmatched experience in financial technology and emerging markets.

Since our launch in April 2015, we’ve disbursed over 2 million loans and are already profitable on our portfolio. Our success has led to investments from Silicon Valley’s leading VCs.

Overview

We are looking for a generalist rock star to help us with all aspects of setting up Branch in India. The role will focus mostly on customer service, loan review, and collections / debt recovery to start.

Ideal candidates will be extremely flexible with scheduling and willing to hustle to help get the business off the ground.

Responsibilities

  • Customer Service - Delivering efficient and friendly responses to customer across different channels (main responsibility)
  • Servicing & Collections - Proactively reaching out to borrowers who have missed payments
  • Credit Risk - Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud
  • Product - Escalating customer feedback and IT bugs to help improve our product
  • Finance - Manage refunds, repayments, and other payment processes
  • General - various administrative projects as needed
  • Requirements

  • Recent graduate from top university in India
  • Passionate about our mission and our customers
  • Highly entrepreneurial, proactive, and willing to get your hands dirty
  • Excellent communication skills, both oral and written
  • Good grammar, spelling and punctuation
  • Big plus if previous experience with customer service in Finance-related company
  • Driven by data and highly analytical, good understanding of excel preferred
  • Good typing speed (ideally above 45 wpm).
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