The primary responsibility of this role is to lead the Quality and Customer Satisfaction of Schneider Electric worldwide LV Switchgears / Panel boards offers to meet in accordance with IEC standards.
ROLES AND RESPONSIBILITIES
Collect and analyse all data relative to the range quality on a worldwide scope, with a specific focus on customer experience.
Define the Offer Quality Performance targets and manage the execution of the improvement plan in coordination with Plants and Partners.
Review Offer performance and manage the performance gaps (surveillance plan, etc..).
Guarantee Customer Satisfaction, quality and efficiency of Offer evolution actions, challenging on the quality of deliverables.
Define the quality priorities and contribute to range strategy by a strong presence in Boards Of Change : offer core team member.
Create and oversee implementation of
Offer Quality Assurance Plans
Open behaviour in a large, multicultural and moving environment you have to :
Show good leadership while Excellent interpersonal and communication skills and Passion for Customers and Quality.
Deal with plants and BU located in Asia, Middle Est, Africa, Europe and South America.
Demonstrate Good Analytical and problem solving skills.
Influencing skills, across different levels of the organization
Be able to work effectively in cross functional teams.
Education & Experience
B Tech / M-Tech in Electrical / mechanical or equivalent required
Overall 12 years of relevant working experience.
Experimented in Engineering to Order business model.
Master Quality tools and methodology : 8D, Ishikawa, FMEA, FTA, 6 Sigma.
Nice to have :
Knowledge on Salesforce software tools.
Fluent in a second internal language.
Experience in Customer Care process.