HR Services Expert
Novartis
Hyderabad, India
10d ago

Job Description

This position coordinates and supports the maintenance of HR processes, services and continuous improvements, across specified countries.

The in-scope HR processes currently comprise the Annual Compensation Review Cycle and global HR Operations activities.

Strategy & Planning

  • Coordinate and support the in-scope HR processes and standards for HR Service Centre aspects (e.g. services, processes, continuous improvement) and provide guidance and assistance on problems and requests to customers / users through consulting, teaching and training.
  • Plan and co-ordinate the Annual Compensation Review Cycle for allocated countries, fulfil the responsibilities of the Unit Comp.
  • Admin as defined in the eCOMP 4x4 concept

  • Handle standard service requests in a timely manner, answer questions, resolve problems or support problem resolution by close collaboration with next level support and / or experts.
  • Examples of service requests include compensation review cycle support requests, ad-hoc HR report requests, benchmarking survey queries.

  • Track service requests and troubleshoot analyze error messages and questions
  • Contract and set expectations with Country HR / others as relevant on what services HR BSC will provide and ensure that roles and responsibilities for processes end-
  • to-end are clearly defined and understood

  • Maintain training & communications documentation and plan updates as required
  • Deliver and present key data to supervisor Monitoring & Control
  • Monitor data accuracy (e.g. OM / PA data affecting compensation review cycle)
  • Support periodic cost and efficiency analyses to support productivity objectives, monitor, initiate additional activities if required
  • Support adherence to relevant labor and employment law.
  • Support compliance with legal framework, SOX requirements, etc.
  • Support adoption and adherence to Novartis HR practices and guidelines, assuring that these are transparent to the respective organization
  • Ensure adherence to Novartis policies and guidelines People & Organization
  • For the Annual Compensation Cycle Review, interact with Global HR Operations, in particular Global Comp Admin, Unit Comp Experts and HR Operations Experts (countries and global).
  • Participates in eCOMP network calls.

  • For HR Operations activities, interact with customers and stakeholders globally.
  • Support evaluation of the services / processes / continuous improvement in scope
  • Strategy & Planning :

  • Support governance of HR Operational activities, aligned with HR and IT strategy and objectives and apply knowledge of overall process landscape as appropriate Monitoring & Control :
  • Consistently error-free data collection and reporting, support data analysis
  • Timely and accurate completion of HR processes in scope
  • Milestones, Quality, Cost, Time, Customer / User satisfaction, improvement goals, e.g. for processes, HR KPIs
  • Effectiveness of internal communication, and alignment with country, regional and global communication strategy and planning on respective topics
  • Resolving customer / user requests in a timely and efficient manner meet relevant service level agreements
  • Inform / escalate issues to Supervisor / Management People and Organization :
  • Communication with respective HR Practice Network and other specified stakeholders to achieve objectives and ensure continuous improvement
  • Minimum requirements

    University degree / Graduate degree English Good verbal and written communication

  • Compensation background
  • Business Analyst background
  • SAP BI, OM & PA experience
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