Branch Service Leader
Balotra, Rajasthan, India
28d ago


Job Responsibilities : Cash Management & Operations : üResponsible for efficiently managing the cash operations (receipt & payment) across the counter including ATM replenishment, doorstep & CMS cash management and EOD cash balances.

üResponsible for effectively managing & keeping the overall cost of cash to minimum. üWell versed with the RBI regulations on counterfeit currency, note exchange rules and management of soiled & mutilated notes, security features of currency notes.

üHandle and monitor large volume of cash on daily basis üResponsible for management, custody and issuance of secured stationary including FCY stationary üWell versed with clearing settlements, CTS processing, domestic & foreign remittances & guidelines.

üGenerate, review and responsible for various MIS reports as applicable including BJR, Cash Transaction Report, Instrument Issued & Cancelled Report, Suspense Monitoring, Large Transactions Report etc.

üAwareness of administrative regulation impacting cash & remittances. Customer Service : üTo meet & exceed customer expectations with superior customer service.

üResponsible for handling & processing customer enquiries and instructions within prescribed TATs, thus ensuring that the Bank’s delivery standards in achieving total customer satisfaction are met.

Branch Administration : üEnsure that there are Nil write offs / P & L hits on account of operating errors üTo diligently follow guidelines / process notes issued by the bank in respect branch operations / teller function / clearing operations etc as the case may be.

üSupport branch and other business units in preparation of any audit related deliverables and attend to any audit findings and resolve them immediately üAct as an effective back up in the absence of peers handling other processes within the same team üResponsibility of voucher management including storage and offload to vendor.

HR Practices : üRecruit, define goals, motivate, coach & develop the reporting staff and colleague üEnsure timely escalation and constructive feedback on issues impacting business and possible solutions to address the concerns


Qualifications : üGraduate / Post graduate from recognized university / premium business schools üAMFI / NCFM / IRDA certifications will be an added advantage Experience : üAt least 5-

6 years of overall experience in Teller Operations (Cash & Non-Cash transactions) with min. 2 year of experience as an authorizer & custodian in a high transacting branch (in CA centric branch / business catchments) üShould have a prior experience of handling cash churn to the tune of Rs.

6-7 Cr per day at Bank branches üWorking experience with Currency Chest will be an added advantage üProficient in understanding operating system, transaction sensitivity & operating & regulatory guideline üStrong product and Core Banking System knowledge Essential Competencies & Skills : üStrong written and verbal communication skills in English, Hindi & one local language üFairly good knowledge of RBI / FEMA / ICC / UCP rules as applicable üStrong decision making, self-

initiative and ability to address complex client situations üConversant with MS Office üSensitive to issues of confidentially and compliance üSolution driven, strong interpersonal skills, ability to work in teams, flexibility to adapt to evolving business needs

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