Team Leader
HSBC Group
Pune, India
6d ago


Designation : Team Leader

JD :

Position Overview The Service Management Lead is a role responsible for leading activities associated with effectively managing the Level 1 Application Support Team of MCIT adhering to HSBC ITSM processes across all products supported.

In addition the service management lead will also be responsible for the performance management of said team Responsibilities

  • Defining, implementing and maintaining standards for IT Service Management
  • Continuous improvement of Service Management process
  • Consult in defining SLAs and OLAs for each product
  • Ensuring that services are defined, that continuous service operation process work in practice and ensure zero SLA breaches
  • Create and update service management dashboards
  • Accountable for tools, templates and methodologies necessary to connect support team to development teams
  • Provide Subject matter expertise and act as ITIL process advocate to design and implement ITIL processes
  • Required Skills

  • 10+ Experience in an IT based environment
  • 5+ Experience in IT service Management
  • ITIL Certified
  • Effective communication
  • Team Management
  • Incident Management, Problem Management, Stakeholder Management.
  • Qualifications

  • Bachelor’s Degree in IT / Computer Science
  • Experience in business process improvement frameworks such as ITIL
  • Apply
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