about the role
As a team lead you will be responsible for :
People management for consultants in your team
client relationship management for customers being supported by your team
hiring for new / replacement positions within consulting team
generating reports / presentation covering but not limited to elements like escalations, hiring, certification, training etc.
Contribute to long term and short term organizational planning and strategy as a member of the management team, effective Team Management thereby ensuring customer satisfaction and team morale of the consulting team
Manage and improve the effectiveness and efficiency of the consulting team.
Define & ensure implementation of all key delivery strategies, processes, procedures, guidelines, tools, methods.
Maintain high morale, satisfied and productive sub unit staff.
Identify Talent within the team & define the development plan for the employee.
Improving processes and policies in support of organizations mission, support better management reporting, information flow and management, business process and organizational planning.
Having good knowledge on networking, security technologies, multi-vendor network, security solutions, security monitoring and management tools.
Formulating skill improvement / training plans and ensure successful execution of the same.
Possessing excellent communication, interpersonal, people Management and Team Management skills.
As a billable consultant, you will work both independently and in partnership with consultants from other regions. You will be engaged in performing or assisting in following activities :
Ownership or support on creation of deliverables (Low Level Design, Acceptance Test Plan, Migration scenario)
Ownership or support on creation of projects consulting blueprints and boilerplates
Liaise directly with customer to obtain all relevant technical information for successful design, order validation & project delivery
Support on site or remote migration for complex solutions / environments, as required
Position and / or deliver billable consulting work to a partner or end-customer, especially when it facilitates the progression towards, or closure of, a deeper partner relationship or a significant end-customer contract.
Acting as pre-sales consultant for some of the organic growth activities as needed.
Consistently deliver high quality billable technical service to existing and new clients ensuring that customer satisfaction is maintained or improved.
Stay abreast of technical, issues, options and advancements within the internetworking industry relevant to the Orange services portfolio.
Be recognized as an authority on Orange products and services both internally and externally.
Maintain and develop technical specialization and certifications to accommodate growth in Orange services, as well as personal requirements.
Contribute to knowledge management through documentation of completed assignments in the form of case studies, author white papers or presentations on technical solutions and services offered by Orange.
Participates in projects as part of a project organization respecting cost, quality and time constraints
Provide consulting assessments for new and existing customers if needed.
Ownership of the technical solution from concept to subsequent implementation.
Present technical solutions to partners and their end-customers, both formally and informally, as required.
Any other duties as required by Manager
BSc / BE / BTech in Telecommunication or equivalent
Technical certifications (minimum CCNP / CCDP / CCIP level) or equivalent experience
CCIE or equivalent is a plus
Fluent in both spoken and written English, other language is a plus
Presales experience is a plus
Primary expertise required in Routing and Switching
Security, UC or WAN optimization experience is a plus
Excellent communication and interpersonal skills
Excellent customer facing skills with track record of effective experience
Excellent team player
Reasonable business & commercial acumen
Excellent organizational and planning skills
Time management skills
Can Do , customer-focused attitude
Professional Experience : Minimum of 7+ years related work experience in customer facing organizations within the Telecom or IT industry, 2 to 3 of which in technology design consulting
Sales & Marketing Asia Pacific
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.
Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.