Strong knowledge in Citrix architecture and production support
Good in scripting and troubleshooting of production issues
Good in handling system interface
Good knowledge inWindows PowerShell and VB Scripting
Good knowledge of Active Directory Administering AD and GPO structures
Good Knowledge of Windows servers and VM Ware
Basic knowledge of NetScaler
Knowledge in Unix and shall programming
Knowledgein PL / SQL and Oracle
Knowledge of COTS tool or system integration
Knowledge of Incident, Problem and Service Request Management
Good Telecom Knowledge of fixed network provisioning process
Monitoring the application and its processes through different monitoring tool.
Solve incident & problem tickets and work orders received from the 1st level and other departments
Should alsoaccomplish on call support for systems during off business hours
Should be able to modify monitoring scripts as per new requirements.
Support migration of new & changed software, elaborate and perform production checks
Administration of citrix servers in case of any issues.
Troubleshooting of Citrix servers
Handling incident, change requests and problem tickets with multiple teams and partners.
Check Citrix server load
Map printer driver on Citrix servers
Citrix related ticket resolution
On-call support for Citrix
Follow up on tickets and escalation
Build and run of scripts and operational tools for monitoring and automatic error handling.
Creating reports for business departments.
Supporting of special mass activities (e.g. enterprise customer requests)
IT Consulting for business departments
BE / MCA in Computer Science / Information Technology / Network Technology