Section Manager, Transfer Agency (UK Dealing)
Northern Trust Corporation
Bangalore, Karnataka, India
34d ago

About Northern Trust :

For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise and integrity.

From a Chicago-based bank founded in 1889, we now have more than 20 international locations and 16,500 employees globally.

We serve the world’s most-sophisticated clients from sovereign wealth funds and the wealthiest individuals and families, to the most-

successful hedge funds and corporate brands.

We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology.

And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater.

As of December 31, 2017, Northern Trust Corporation had :

  • $139 billion in banking assets
  • $8.1 trillion in assets under custody
  • $10.7 trillion in assets under custody / administration
  • $1.2 trillion in assets under management
  • About Role :

    The department is responsible for client processing and quality checking of transactions and updating the registers of our clients’ mutual funds in response to investor instructions.

    This role is for day to day oversight / supervision of the processing of this work.


    Responsible for the day to day management of the Dealing, Registration and AML teams including,

  • Achievement of monthly KPIs
  • Responsible for ensuring that all Dealing, Registration and AML tasks are processed as per SLA.
  • Compliance with regulations and attainment of client specific processing requirements to include Client Money oversight and control
  • Day to day oversight of processing quality and timeliness in Bangalore, seeking appropriate information from local management there where required
  • Maximize scalability through the use of onshore and offshore locations and multi-function, i.e., Dealing and Registration
  • Escalation point for unresolved issues to the Bangalore TA team
  • Maintains a close working relationship with other areas, such as Business Support and Control, DMS and other internal areas such as the Relationship Managers.
  • To work with the team, internal departments and group projects area on any allocated projects.
  • Analyze monthly management information to understand where quality at an individual, process, team or management company needs to be addressed
  • To work with the team, internal departments and Group projects area on any allocated projects.
  • To facilitate regular team meetings
  • Sets partner objectives and monitors these and provides feedback through monthly one to one meetings
  • To work with internal departments to evaluate and implement changes in proposed new regulations and to ensure that all current requirements are met
  • Liaising with clients regarding Service and Service Level Agreements.
  • Provides management and guidance to staff, fostering an environment which encourages employee participation, teamwork, and communication.
  • Ensure that appropriate segregation of duties controls are in place at all times
  • Responsible for the development , recruitment, appraisals and retention of Partners
  • Fulfill additional, relevant, tasks appropriate to the role and business requirements

  • Employees are required to comply with the regulatory regime in which Northern Trust operates as appropriate to the above role.
  • Employees are expected to exercise due care and diligence, ensuring the areas the incumbent is responsible for are organized and controlled.
  • Employees are required to observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties.

  • Management of department in accordance with agreed budgetary guidelines
  • Ensuring that KPIs are achieved in order to keep ASLs to a minimum.

  • Team Leads, Tech coordinators, Partners

  • Regulators including, FSA and FED
  • External Advisors
  • External Banking Partners
  • External Auditors / Trustees and Compliance
  • Shareholders
  • Partner should have overall 8+ years and should have managed a team for 36 months
  • Demonstrate a good understanding of Dealing, Registration, Settlements and AML
  • Demonstrate a detailed working knowledge of Dealing, Registration and AML
  • Detailed knowledge of Client money regulations required
  • Has attained the IAQ Merit Award or equivalent qualification
  • A good understanding of effective risk management
  • Ability to work under pressure meeting challenging deadlines
  • Effective verbal reasoning and numeric skills (Essential)
  • Good keyboard skills to include MS Excel and ability to learn systems used within the business (Essential)
  • Excellent planning and organization skills
  • Flexible approach to work
  • Ability to work on own initiative
  • Customer Service experience
  • Extensive knowledge of collective investment scheme administration and the regulatory environment is highly desirable
  • An understanding of Unit Trust and OEIC administration
  • Knowledge and understanding of FSA / HMRC regulatory environment

  • Interpersonal (relationship builder, respectful, resolves problems, people friendly and organizational savvy)
  • Communication (presentation skills, listening skills, oral communication skills, allows others to express themselves and written communication skills)
  • Self-management (adaptability and resilience, learning behavior, integrity and ethics and relationship builder)
  • Motivation (performance standards, achieving results and persistent)
  • Thinking (creative thinking decision making, input seeking ,logical thinking and solution finding)
  • Organizational Knowledge (business knowledge, expert knowledge and external events impact)
  • Client Service and Quality (quality, relationship building and client satisfaction)
  • Administration (Anticipates needs, execution, planning, process specialist, quality seeker and time management)
  • Leadership (Addresses difficult issues, builds effective teams focused on goals, champions new initiatives, fosters development, gives timely feedback and coaching, Idea generator and sets challenging performance standards )
  • Disclaimer

    Northern Trust does not authorize external parties to conduct recruiting events or extend offers of employment on its behalf.

    It is also not our policy to charge or collect fees of any kind from educational institutions or from candidates for participation in a recruitment event, recruitment process, or to receive offers of employment.

    Any person or organization dealing with unauthorized parties, is doing so at their own risk. Northern Trust is not responsible for any losses (monetary or otherwise) that are incurred as a consequence.

    Northern Trust will also not have any obligation to provide employment to anyone who has been issued a fraudulent offer letter, or to offer any other recourse whatsoever.

    In order to verify the authenticity of any Northern Trust recruitment event, recruitment process or offer letter you can write to us at talent acquisition singapore

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