GREETING FROM EKHARD HR SERIVERS URGENT REQUIREMENT FOR A REPUTED company for Dayshift RING APOORVA CONTACT 7349790919
We are hiring Technical Support Representatives / Customer Support Representatives for the below mentioned Clients. Walk In with all your documents and attend the Interview to the below mentioned address.
Walk In to our office and attend 10 Interviews on the same day.
Customer Service Representative job description
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Modify this customer service job description with the key duties and responsibilities for your CSR role. Similar job descriptions include Customer Service Manager, Field Service Representative, Help Desk Specialist and IT Help Desk Technician.
CSR Responsibilities :
â€¢Managing incoming calls and customer service inquiries
â€¢Generating sales leads that develop into new customers
â€¢Identifying and assessing customersâ€™ needs to achieve satisfaction
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We are looking for a customer-oriented service representative.
What does a Customer Service Representative do?
A customer service representative, or CSR, will act as a liaison, provide product / services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. Theyâ€™re patient, empathetic, and passionately communicative. They love to talk.
Customer service representatives can put themselves in their customersâ€™ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you.
Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they donâ€™t have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
â€¢ EMAIL CAHAT PROECSS Generate sales leads
â€¢Identify and assess customersâ€™ needs to achieve satisfaction
â€¢Build sustainable relationships and trust with customer accounts through open and interactive communication
â€¢Provide accurate, valid and complete information by using the right methods / tools
â€¢Meet personal / customer service team sales targets and call handling quotas
â€¢Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
â€¢Follow communication procedures, guidelines and policies
â€¢Take the extra mile to engage customers
â€¢Proven customer support experience or experience as a client service representative
â€¢Track record of over-achieving quota
â€¢Strong phone contact handling skills and active listening
â€¢Familiarity with CRM systems and practices
â€¢Customer orientation and ability to adapt / respond to different types of characters
â€¢Excellent communication and presentation skills
â€¢Ability to multi-task, prioritize, and manage time effectively
â€¢High school degree
POSITION SUMMARY â€
A CSR / TSR in this role deals with a number of incoming calls pertaining to the clientâ€™s business. The
Associate provides excellent customer service and gives precise information to the customer ensuring
Education Qualifications / Eligibility :
10th, 12th, UG, Graduate (With / without Experience) Minimum â€ 18 years of Age
Excellent in Communication Skills
â€¢ Answers incoming customer calls with a friendly and positive manner and provides outstanding service to the customer throughout the duration of the call.
â€¢ Responds to incoming calls from the customers to solve queries and provide alternative options, also change any account information upon customerâ€™s request.
â€¢ Ensure resolutions are provided keeping in mind call control and call duration as prescribed by the client SLA.
â€¢ Ensures all information provided is post verification and authentication as per the Data Protection Act
â€¢ Updates the client software with customer information, queries and Service requests.
â€¢ Provides new thoughts and ideas for process improvements
â€¢ Works in conjunction with process requirements and metrics (SLA)
KNOWLEDGE AND SKILLS
â€¢ Excellent communication skills
â€¢ Polite and customer service oriented
â€¢ Able to comprehend customer queries and provide the relevant resolve
â€¢ Exhibits patience and empathy to resolve customer queries
â€¢ Typing Skills : 15 wpm with 85 % accuracy
All the Rounds will be happening at our Office on the same day, we give the offer letter for all the companies in our office if the candidate carries all the documents in Original as well as in Xerox.
If interested kindly Walk-In at our office From 1 : 30 PM TO 5 PM with all the documents.
Also, requesting you to refer your friends and help them to get a job.
30, Ground Floor, BTM 2nd Stage,
Bannerghatta Road, Opp to Gopalan Innovation Mall, Next To Hero Showroom