Server Systems-Lead Engineer
Fair Isaac Corporation.
BangaloreTi, IN
23d ago

Job Description

Lead Engineer Cloud Systems and Servers

2015 Fair Isaac Corporation. All rights reserved. 1

About FICO :

FICO (NYSE : FICO) is a leading analytics software company, helping businesses in 90+ countries make

better decisions that drive higher levels of growth, profitability and customer satisfaction. The

company’s groundbreaking use of Big Data and mathematical algorithms to predict consumer

behavior has transformed entire industries.

FICO provides analytics software and tools used across multiple industries to manage risk, fight fraud,

build more profitable customer relationships, optimize operations and meet strict government

regulations. Many of our products reach industry-wide adoption such as the FICO® Score, the

standard measure of consumer credit risk in the United States. FICO solutions leverage open-source

standards and cloud computing to maximize flexibility, speed deployment and reduce costs. The

company also helps millions of people manage their personal credit health. FICO : Make every

decision count™.

Founded in 1956, FICO introduced analytic solutions such as credit scoring that have made credit

more widely available, not just in the United States but around the world. We have pioneered the

development and application of critical technologies behind decision management. These include

predictive analytics, business rules management and optimization. We use these technologies to

help businesses improve the precision, consistency and agility of their complex, high volume



The FICO GTS Operations team offers that rare opportunity combining a start-up-like approach to

technology, focused on innovation and working with leading edge technologies, but with the security

of working for an established, market-leading company. As part of the FICO GTS Operations team, we

get hands-on with technologies such as Cisco UCS, RedHat, VMWare, OpenStack, and a softwaredefined

approach to systems, storage, and networks. We push the boundaries of how to use these

tools to deliver a revolutionary new approach for data analytics within our emerging cloud-delivered


The various Operations teams within Global Technology Services (GTS) are responsible for global

oversight of production systems, including data-centers, helpdesk & support tiers and technical

services (servers, storage, network) which operate within this environment. We manage, provision

and support FICO's server / cloud environments. Virtualization software includes VMWare and

OpenShift. Guest operating systems include Windows Server, Red Hat Enterprise Edition, and some

Sun Solaris. Hardware is a mix of dedicated HP servers, Dell blade chassis and a strategic move to the


Lead Engineer Cloud Systems and Servers

2015 Fair Isaac Corporation. All rights reserved. 2

Cloud Server Operations : Lead Engineer - SRE

As part of a larger Infrastructure Operations team, the Cloud Servers Operations group is responsible

for all server infrastructure, server operating systems, dedicated servers, guest operating systems,

and common services, such as LDAP, DNS, and Active Directory. The Cloud Server Operations team

leads the overall Operational security, compliance and vulnerability management efforts.

Lead Engineers have a primary role supporting the virtual server enterprise, with a principal focus on

the Windows Server and Linux server systems. The successful Engineer provides expertise in

managing, provisioning, and supporting FICO's server / cloud environments, with deep technical

knowledge of Redhat Enterprise, Windows Server or preferably both. Virtual servers are hosted on

ESX, using vmWare or on OpenShift Gears. The Lead Engineer in the Cloud Server team requires

experience in VMware virtualization. Additionally, the Cloud Server Operations manages

OS / applications, core services (i.e. DNS, RSA, CyberArk), utilities, and support software. Significant

experience with Red Hat and Microsoft operating systems technologies is required, with strong

experience with vmWare.

This position requires an experienced engineer who is goal-oriented, able to multitask, willing to

mentor junior engineers and can work independently and in small groups.

Maintain and deploy systems and services within our virtual and cloud enterprise

Resolve Incidents and Problems and fulfill Service Requests using a service management

ticket queue and Change Management processes

Design, develop, and deploy automation / script processes to streamline team workflows

Work closely with FICO infrastructure, dev-ops, and development engineering teams, as well

as software and hardware vendors.

Interact with internal and external technical leaders to implement innovative solutions which

meet market needs with respect to availability, functionality, performance, reliability,

repeatability, and scalability.

Create policy, process and procedure documentation to support systems implementations,

projects, and routine operational tasks

Maintain awareness of industry trends and issues with hardware, operating systems,

networking, security and any relevant new technologies and frameworks

Participate in an on-call rotation schedule with teammates to provide 24 / 7 systems support

Manage server security remediation activities including vulnerability scans using Qualys

Manage server operating systems patching using SCCM 2012 and Spacewalk (moving to


Manage server hardening, including scanning for policy compliance, using Qualys and

remediation using Puppet

Host-based intrusion detection, using OSSEC and Alien Vault.

Compliance and internal audit responsibilities, providing evidence requests as required

Develop automated compliance scripts for validation of key systems, such as Active Directory,

Redhat Identity Manager, Cyberark, RSA, and critical FICO products.


Bachelor's degree in Computer Science, Computer Engineering or Information Technology

Red Hat certification Red Hat Certified Systems Administrator preferred

Lead Engineer Cloud Systems and Servers

2015 Fair Isaac Corporation. All rights reserved. 3

Microsoft Server Certification Microsoft Certified Systems Expert preferred

VMWare certification VMware Certified Associate preferred

ITIL V3 certification preferred


Cloud Server Operating Systems Administration

7-12 years of experience as a Lead or Senior Systems Engineer, with concentrated experience

with server operating systems and servers, and demonstrated experience with virtualization,

storage, and networking.

Experience with support of service request, incident resolution, and change management

processes within a Production Operations environment

Hands-on administrative management experience supporting Linux systems; Red Hat


Hands-on administrative management experience supporting Microsoft server operating

systems, including Windows Server 2003, 2008, and 2012.

  • Hands-on administrative management experience supporting VMware hypervisor systems;
  • ESXi, vCenter, vSphere, Site Recovery Manager, etc

    Demonstrated experience with enterprise-level virtualization software maintenance using

    VMware vSphere 5.x servers and clusters.

    Knowledge of one or more scripting languages Shell, Perl, Python, Ruby, etc.

    Experience with service management ticketing system.

    Proven history of incident response, diagnostic activities, Root Cause Analysis (RCA),

    Corrective Action Plans, and advanced troubleshooting

    Has helped to develop documentation of technical processes and workflows; policy, process,

    procedures, run-books

    Experience with coordination of technical support with vendors, when necessary

    Proven ability to strategically analyze the risks, benefits, and opportunities associated with a


    Vulnerability and Compliance Management

    Knowledge of industry security principles and server vulnerability remediation practices

    Hands on experience using Satellite and / or Spacewalk to develop and manage server patching

    and vulnerability response

    Hands on experience with Microsoft SCCM 2102 to develop and manage server patching and

    vulnerability response

    Strong familiarity with vulnerability scanning and remediation, preferably using Qualys

    Strong familiarity with configuration assessment scanning and remediation, preferably using


    Familiarity with configuration host-based intrusion detection, preferably using OSSEC and

    Alien Vault

    Strong familiarity with at least two of the following audit standards; SSAE16-SOC2, PCI DSS,


    Proven recent experience with Change Management within a 24 / 7 technology operations

    Lead Engineer Cloud Systems and Servers

    2015 Fair Isaac Corporation. All rights reserved. 4


    Recent experience with Configuration Management within a 24 / 7 technology operations

    Non-technical Skills

    Provides technical leadership on small projects from inception to deployment

    Multi-task multiple projects at one time as well as work in a high-pressured, unstructured,

    and yet customer-oriented environment.

    Excellent written and verbal communications skills and the ability to work with others.

    Experience with implementation strategies which preserve the availability, performance,

    integrity, stability, and scalability of systems, consistent with cost constraints.

    Experience in a 24 / 7 Technology Operations environment; technology is part of the product

    Comfortable to work independently and in a team atmosphere

    Ensures technology and procedures remain current and compliant with GTS standards and


    Develops and monitors statistics and metrics to measure operational efficiencies and

    utilization trends of data center operations


    Hands-on administrative management experience supporting RedHat OpenShift.

    Familiarity with container configuration (Docker, Rocket, etc.)

    Experience with capacity planning and monitoring within VMware infrastructure

    Experience with fiber channel fabrics

    Working knowledge in Cisco networking technology, including Nexus switching, IOS switches,

    firewalls and ASAs.

    Cisco server systems, such as Cisco Unified Computing Services, including B-series and Cseries

    server systems and 6200 fabric switches.

    Experience with EMC systems, including VNX and VMAX3

    Storage, networking, security, Citrix, and cloud certifications highly valued

    Why Make a Move to FICO?

    At FICO, you can advance your career with a leading organization in one of the fastest-growing fields in technology today Big Data analytics.

    We have a 50+ year history of excellence in providing analytics and decision management solutions. Here are a few examples of our impact globally :

  • Credit Scoring 150+ billion FICO Scores have been sold to date, making it the most used credit score in the world.
  • Fraud Detection and Security 2.5+ billion credit cards globally are protected by FICO fraud systems.
  • Lending 3 / 4 of US mortgages are approved using the FICO Score.
  • FICO’s proven science leverages the latest technology to drive consumer behavior insights and optimize business processes.

    We help many of the world’s leading banks, insurers, retailers, telecommunications providers and other firms reach a new level of success.

    Our success is founded on really talented people just like you who enjoy innovative and high-performance environments with the opportunity to grow.

    Join the FICO Family and help change the way business makes decisions!

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