Job Title Analyst Cyber Security Department Identity and Access Management Location Hyderabad
Line management of the operational activities performed by the Identity and Access Management team in Hyderabad.
Work with our business partners (IAM teams around the Group) to implement effective information technology processes to achieve the business partner’s objectives;
Deliver IAM services in accordance with Service Level and Performance Level agreements. IAM processes are 24 / 7 and many are business critical fully migrated teams;
Manage the team as an internal business unit in an efficient, cost-effective and transparent manner, benchmarking costs against commercial service providers;
Promote improvements to the work processes used by the business to carry out its initiatives;
Work with the IAM management team and business partners to develop high-performing teams that deliver, the right work in the right place, and develop new teams to support Technology strategic initiatives as required.
Work with IAM management to ensure they are integral part to its business and control practices.
Able to lead a team span of 12 to 20 staff consisting of GCB8 and GCB7 staff.
Job Description Responsibilities will include : Impact on the BusinessKey activities and decision making areas
Ensuring compliance with HSBC Group company policies and procedures, including regulatory requirements.
Maintain equipment, systems and general work environment in good condition, adhering to all appropriate procedures.
To effectively assist HR to implement recruitment plans and to provide guidance for on-going business requirements.
Validate and monitor the relevance and effectiveness of training plans for operations teams and establish their alignment with business goals and budgets.
Regular implementation and review of audit procedures to give effective feedback to Management. Timely and ongoing implementation of audit reports.
Establish effective framework for implementing Operational Risk Management across teams and the center. Prepare plans to mitigate Operational Risk in line with company policy.
Drive change within the existing business by engaging stakeholders
Customers (External / Internal)
Proactively identify problem situations and resolve to give maximum customer satisfaction. Escalation used only where necessary.
Appropriate measures are taken to improve and sustain high quality and prevent recurrence.
Establish and maintain effective high-level relationship with customer business areas and identify areas of service improvements.
Monitor customer satisfaction levels and prepare and implement action plans to improve satisfaction levels.
Ensure effective and appropriate structure and format in place for MI, which fully and accurately represents achievement of key business deliverables.
Leadership & Team work
Motivate and develop team members across sections including specific attention to individual development or action plans as required to achieve business objectives and manage future growth
Staff are regularly briefed and made aware of individual / department performance achievements / targets.
Provide strategic direction to staff to improve delivery on agreed service level agreements.
Ensure effective mechanism is in place and implemented to identify and achieve individual potential at all levels to meet business objectives and to ensure effective succession plans are in place.
Review performance management scheme and ensure it is appropriate and implemented accurately and consistently across sections.
Complete progress reviews on performance and development plans within agreed timescales and provide ongoing feedback to senior management.
Regularly and effectively communicate Groups initiative, policies and other activities to the teams.
Operational Effectiveness & Control
Drive E2E process reviews and take ownership in completing projects that drive efficiency and customer benefit
Ensure agreed migrations / re-migrations are effectively implemented
Evaluate and agree appropriate levels for productivity, quality and learning curve with business units.
Ensure that issues / problems are fully analyzed and resolved within agreed time scales. Appropriate action is taken to prevent recurrence where necessary.
Major issues identified and recorded / reported appropriately.
Procedural changes / new initiatives are fully communicated to and implemented by the teams under control.
Develop generic tools / procedures to ensure consistent and accurate completion of scheduled tasks across teams (e.g. Capacity planning)
Processing teams consistently maintain a high level of customer service.
By effective communication with superiors and peers, ensure that optimum use of resource is made across the Centre and that an effective cross-
training plan is in place to multi skill operation teams to handle peak volumes.
Establish and regularly monitor business continuity plans, in line with GSC’s Business Recovery process.
Ensure robust Cross Training plans support business continuity plans and facilitate staff movement from low complexity process to higher complexity processes
Skills / Experience Required
Strong communication skills both verbal and written to build and maintain effective working relationships with various peer groups. (E )
Knowledge of the Audit management process; experience in managing audits (E )
Ability to lead, motivate, develop, influence and inspire others to success (E)
Strong organizational, planning, interpersonal, management, negotiation, consultative skills. (E)
Proven ability to self start’ and act on own initiative (E)
Good knowledge and understanding of operations risks and the ability to interpret Operations risk findings (E)
Attention to detail combined with strong delivery focus and ability to meet aggressive timeframes with quality results (E)
Flexibility to work in
Shifts and reach out to all the Business regions. (E)
Initiate cost control measures by achieving resource efficiency and managing cost benefits (E)
Manage performance including identifying development and training needs of staff (E)
Experience of having led a team managing Access Management process (E)