Database/ISR ANALYST/IT Infrastructure Delivery
HSBC Group
Hyderabad, Andhra Pradesh, India, Asia Pacific
36d ago


Job Title Analyst Cyber Security Department Identity and Access Management Location Hyderabad

  • Line management of the operational activities performed by the Identity and Access Management team in Hyderabad.
  • Work with our business partners (IAM teams around the Group) to implement effective information technology processes to achieve the business partner’s objectives;
  • Deliver IAM services in accordance with Service Level and Performance Level agreements. IAM processes are 24 / 7 and many are business critical fully migrated teams;
  • Manage the team as an internal business unit in an efficient, cost-effective and transparent manner, benchmarking costs against commercial service providers;
  • Promote improvements to the work processes used by the business to carry out its initiatives;
  • Work with the IAM management team and business partners to develop high-performing teams that deliver, the right work in the right place, and develop new teams to support Technology strategic initiatives as required.
  • Work with IAM management to ensure they are integral part to its business and control practices.
  • Able to lead a team span of 12 to 20 staff consisting of GCB8 and GCB7 staff.
  • Job Description Responsibilities will include : Impact on the BusinessKey activities and decision making areas

  • Ensuring compliance with HSBC Group company policies and procedures, including regulatory requirements.
  • Maintain equipment, systems and general work environment in good condition, adhering to all appropriate procedures.
  • To effectively assist HR to implement recruitment plans and to provide guidance for on-going business requirements.
  • Validate and monitor the relevance and effectiveness of training plans for operations teams and establish their alignment with business goals and budgets.
  • Regular implementation and review of audit procedures to give effective feedback to Management. Timely and ongoing implementation of audit reports.
  • Establish effective framework for implementing Operational Risk Management across teams and the center. Prepare plans to mitigate Operational Risk in line with company policy.
  • Drive change within the existing business by engaging stakeholders
  • Customers (External / Internal)

  • Proactively identify problem situations and resolve to give maximum customer satisfaction. Escalation used only where necessary.
  • Appropriate measures are taken to improve and sustain high quality and prevent recurrence.
  • Establish and maintain effective high-level relationship with customer business areas and identify areas of service improvements.
  • Monitor customer satisfaction levels and prepare and implement action plans to improve satisfaction levels.
  • Ensure effective and appropriate structure and format in place for MI, which fully and accurately represents achievement of key business deliverables.
  • Leadership & Team work

  • Motivate and develop team members across sections including specific attention to individual development or action plans as required to achieve business objectives and manage future growth
  • Staff are regularly briefed and made aware of individual / department performance achievements / targets.
  • Provide strategic direction to staff to improve delivery on agreed service level agreements.
  • Ensure effective mechanism is in place and implemented to identify and achieve individual potential at all levels to meet business objectives and to ensure effective succession plans are in place.
  • Review performance management scheme and ensure it is appropriate and implemented accurately and consistently across sections.
  • Complete progress reviews on performance and development plans within agreed timescales and provide ongoing feedback to senior management.
  • Regularly and effectively communicate Groups initiative, policies and other activities to the teams.
  • Operational Effectiveness & Control

  • Drive E2E process reviews and take ownership in completing projects that drive efficiency and customer benefit
  • Ensure agreed migrations / re-migrations are effectively implemented
  • Evaluate and agree appropriate levels for productivity, quality and learning curve with business units.
  • Ensure that issues / problems are fully analyzed and resolved within agreed time scales. Appropriate action is taken to prevent recurrence where necessary.
  • Major issues identified and recorded / reported appropriately.

  • Procedural changes / new initiatives are fully communicated to and implemented by the teams under control.
  • Develop generic tools / procedures to ensure consistent and accurate completion of scheduled tasks across teams (e.g. Capacity planning)
  • Processing teams consistently maintain a high level of customer service.
  • By effective communication with superiors and peers, ensure that optimum use of resource is made across the Centre and that an effective cross-
  • training plan is in place to multi skill operation teams to handle peak volumes.

  • Establish and regularly monitor business continuity plans, in line with GSC’s Business Recovery process.
  • Ensure robust Cross Training plans support business continuity plans and facilitate staff movement from low complexity process to higher complexity processes
  • Skills / Experience Required

  • Strong communication skills both verbal and written to build and maintain effective working relationships with various peer groups. (E )
  • Knowledge of the Audit management process; experience in managing audits (E )
  • Ability to lead, motivate, develop, influence and inspire others to success (E)
  • Strong organizational, planning, interpersonal, management, negotiation, consultative skills. (E)
  • Proven ability to self start’ and act on own initiative (E)
  • Good knowledge and understanding of operations risks and the ability to interpret Operations risk findings (E)
  • Attention to detail combined with strong delivery focus and ability to meet aggressive timeframes with quality results (E)
  • Flexibility to work in
  • Shifts and reach out to all the Business regions. (E)

  • Initiate cost control measures by achieving resource efficiency and managing cost benefits (E)
  • Manage performance including identifying development and training needs of staff (E)
  • Experience of having led a team managing Access Management process (E)
  • Qualifications

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