Inbound/Outbound Phone Banking / Telecalling / Virtua - with Bank - 2 Weekly off Ctc3.5 Lakh
Hy Fly Consultancy
9d ago

Sales and customer relationship management

  • Generate income by cross-selling products across assets, CASA and third party product segments to customers mapped as per portfolio
  • Contact unique set of around 30-35 customers of the portfolio every day to focus on customer service and relationship management
  • Call handling as per defined standards
  • Customer profiling and service
  • Customer engagement

  • Continuous engagement and connect with the portfolio customers with accurate & complete capture of interaction details.
  • Promotion of Digital Banking Platforms

  • Promotion of digital platforms to ensure easy access to banking transactions and create awareness of technology enabled initiatives for a superior customer experience
  • Complaint Management

  • Coordination with respective team managers, sales managers and complaints managers for 100% accuracy on complaint management and resolution within a stipulated time frame
  • Audit and Service Quality

  • Ensure all laid down systems and process are followed as stipulated by audit and senior management
  • Ensure accurate and timely submission of financial transactions and requests.
  • Achieve quality benchmark defined as per target
  • MIS Reporting

  • Ensure timely submission of customer base review reports
  • Adherence to set processes for updating customer interactions in CRM
  • Urgent Hiring for Loan Officer(voice)in a Banking Sector-navi Mumbai call 7738521154- Priya

    Or email your resume on hyflyjobz

    Free Placement / No Charges


    We have an excellent opportunity with one of the Leading Banking Sector for Loan Officer.

    Designation -Loan Officer

    Location -Navi Mumbai / Thane

    Shift Timings -9.30 a.m to 6.30 p.m

    Working Days-2nd and 4th Saturday half day,3rd Saturday off

    Â Â Â Â Â Â Â Â Â Â Â Â Â Sundays fixed off

    Salary-Upto 1.75 LPA for Freshers + Incentives

    Â Â Â Â Â Â Â Upto 2.00 LPA for Experienced+Incentives

    Eligibilty -

    Should have Excellent communications skills

    Should be a Graduate ( / B.E not preferred)

    H.S.C with minimum 1 year of Outbound Experience

    Job Description -

    Contact businesses and private individuals by telephone to promote Insurance / Loan Services

    Should be able to explain Insurance / Loan and its benefits to the customers

    Resolving customer queries

    Customer follow up and feedback post initial interaction

    Record customer and transaction details and obtaining customer information

    Schedule appointments for sales staff to meet prospective customers

    Benefits -

    Would be working on the Bank's Payroll

    Opportunity to work with one of the Leading Banking Sector

    Earn Amazing Incentives over salary

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