is headquartered in Chicago and is part of $1B group with 4 global centers and 1000+ Employeaders who are constantly injecting innovation and fuelling value to 100+ Customers through Staff Augmentation, BPO services, business consulting, information technology, software engineering and outsourcing services.
¢ Team Leader - Span of Control 15 Agents Job Description ï Ownership to Deliver Sales and Revenue Targets assigned to the process / Team.
Keeping in view the Quality and Productivity indicators. ï Data Management in terms of maximum utilization.
Timely Tracking of Follow ups / Hot Leads and further converting them into Sales.
People Management and Training.
ï Operational Management : Managing the floor, adherence to schedule. ï Call monitoring, coaching and feedback to the agents.
ï Responsible for motivating the team to achieve the desired targets.
ï Recommendations for product and process development based on customer feedback and analysis of the same. ï Maintaining reports on team s performance and laying down the strategies to bridge the gap.
ï Attrition, Shrinkage Control and Roster Management. ï Maintain a healthy and positive work environment in the team.
Skills : - Sales, Team Management and Telesales