Team leader Telesales
Technology Resource Group Inc.
Gurgaon , India
35d ago
source : Cutshort

TRG Inc.

is headquartered in Chicago and is part of $1B group with 4 global centers and 1000+ Employeaders who are constantly injecting innovation and fuelling value to 100+ Customers through Staff Augmentation, BPO services, business consulting, information technology, software engineering and outsourcing services.

¢ Team Leader - Span of Control 15 Agents Job Description ï Ownership to Deliver Sales and Revenue Targets assigned to the process / Team.

Keeping in view the Quality and Productivity indicators. ï Data Management in terms of maximum utilization.

Timely Tracking of Follow ups / Hot Leads and further converting them into Sales.

People Management and Training.

ï Operational Management : Managing the floor, adherence to schedule. ï Call monitoring, coaching and feedback to the agents.

ï Responsible for motivating the team to achieve the desired targets.

ï Recommendations for product and process development based on customer feedback and analysis of the same. ï Maintaining reports on team s performance and laying down the strategies to bridge the gap.

ï Attrition, Shrinkage Control and Roster Management. ï Maintain a healthy and positive work environment in the team.

Skills : - Sales, Team Management and Telesales

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