Customer Relation Executive is responsible Sales & Service in diagnostics business and for achieving the annual sales targets by focusing on promotion and sales activity of Diagnostic products like instruments and reagents for our four main line of products namely
Immunology products like Blood Banking kits
Haematology - equipment & reagent
Microbiology - equipment and reagent
Incumbent will also be responsible for servicing and maintenance of Diagnostics (Biochemistry, Haematology& Immunology) instruments to achieve high degree of customer satisfaction in the territory
Achieve budgeted product mix sales and collections. Provide technical details of the products to the customers Secure the Annual Rate Contracts at Govt.
Institutes in the territory Participate in tenders, preparation of bids Manage channel sale partners in the territory Manage the account receivables Consistently achieve the service delivery norms to attain the high level of customer satisfaction.
Ensure online updation of data and implementation of MIS and systems for control and measurement. Track the service contract renewals and ensure that they are timely renewed Proactively quote routine spare parts to customers to avoid delay in maintenance of instruments
DEPARTMENT SPECIFIC / ON-GOING FUNCTIONS :
Incumbent might sell some products below the pricing norms provided by marketing function, but has to maintain the net contribution.
In case he / she wants to sell below the NC level, has to seek approval of the supervisor. Identify competitors in their territory and gather information about their activities.
Report to the Manager on weekly basis and provide update on the activities performed. Escalate critical issues to the concerned groups for ensuring timely action.
Ensure spares quote to be sent on time and meet the quarterly & yearly plan Network with peers in Sales, Application and Marketing to meet the customer satisfaction
MINIMUM REQUIREMENTS : Education :
Skills / Competencies :
Other Skills :
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
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Avantor companies are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.