Problem Analyst
BT Group
20d ago

Working pattern

StandardSalary : Competetive

Closing date

Jul 15, 2018, 2 : 29 : 00 PM

Purpose Of Role :

  • The role holder is responsible for the deployment and support of IT infrastructure, systems and application software, Database management, network services and data security to both internal and external customers.
  • He / she provides complex technical support, resolving escalated technical support issues including proposals to ensure systems availability to the customer.
  • The role includes problem diagnosis and resolution, and activities will comprise requirements analysis, testing, integrating and managing components and models.
  • The role holder has an appreciation of and / or participates in the design of systems architecture and network systems, and may be responsible for generating new opportunities and maintaining the client relationship and satisfaction.
  • Key Responsibilities :

  • Under supervision to evaluate, co-ordinate, test and install software / hardware provided by suppliers with appropriate controls and standards e.
  • g. Firewalls / Data Security, DBMS, MVS software, Network software and hardware.

  • Under supervision to test & install software maintenance upgrades provided by suppliers.
  • To provide problem diagnosis and resolution liaising with technical manager, peers, suppliers and customer / developer groups where appropriate;
  • could be asked to provide full 24-hour on call emergency support.

  • To ensure operational procedures are in place, maintained and followed as approved by technical team leader.
  • To support recovery activities following failure including disaster recovery.
  • To provide limited advice & guidance to other groups on technical and operational issues.
  • To provide resource and expertise to support product evaluations with other groups / customers.
  • To ensure all appropriate documentation is provided and maintained to the ISO9001 standard.
  • Business Impact :
  • N / A.
  • N / A.
  • Authority / Decision Making :

  • Systems / Application level authority and access - would refer to management where appropriate.
  • May be involved in helping restore critical BT business functionality.
  • Qualifications :

  • New graduate entry.
  • A suitable formal training path to certification standard, where appropriate, will need to be completed e.g. CCNP, MCSE, Sun Solaris, Oracle certified DBA, HP certified systems engineer etc.
  • Skills / Experience :

  • Developed skills in basic theories, practices and procedures in one skill area through formal training, and able to apply basic knowledge / skills to own work area.
  • Able to respond to standard manager requests and understand the relationships between work processes and the business, although horizons will probably be limited to own team.
  • Can use existing, clearly defined procedures to solve routine problems and organise own time to deliver against tasks set by others within a short-term horizon.
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