Senior Technical consultant-Customer Tech Support Expert
Orange
Bengaluru , India
1d ago

about the role

Perform Incident Management Including Serivice Request and Restortion for High severity Tickets.

Project Planning & Implementation

Network Audit

Take initiatives in learning new Data Technology & Tools.

Training & self learning, utilization of LAB facility for self learning, training & simulations.

Work towards all parties including L2 team and OEM as part of engagement to resolve the tickets.

Preprarion of LLD for data projects.

Able to prepare solution as per customer requirement in R&S

Co-ordination with customer and providing timely updates whenever required.

Effective coordination & communication with end customer to have high CSAT.

about you

Technical & Functional Skills

Depth Understanding of Switching, Routing and wireless Technology

Hands on experience for Cisco catalyst switching products like Cat2900X,3850 / 4500 / 6500, Nexus 9K, 7K, 5K

Hands on experience for Cisco ISR Routers 1900 / 2900 / 4K

Architecture knowledge of Cisco Catalyst Switching Products like Cat 4500 / Cat 6500 / Nexus 9K

Depth Understanding of Switching, Routing and wireless technology

Good hand on Protocols like, BGP, OSPF, HSRP, VPC, VSS, IPSEC, EIGRP, STP

Ability to work 24x7 and Field as on when required

Experience with technical document writing.

knowledge on monitoring tools .

additional information

Minimum of 7 to 8 years related work experience in customer facing organizations within the telecom or IT industry.

Good level of practiced technical knowledge.

department

Sales & Marketing Asia Pacific

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.

Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

Regular

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