Primary Responsibilities :
Ensure effective delivery of services as per agreed turnaround times.
Manage Cash Application process effectively by maintaining the unapplied cash balance at lower level and clearing the aged items timely.
Actively communicate with internal and external teams to reduce aged balances.
Manage Client Specific and other expense processing production team, ensure all the payments are processed within the time lines, meeting client specific requirement.
Working closely and partner with other team members in multiple regions across the world, including APAC, USA and EMEA.
Ensure processing turnaround times are within defined KPI’s and maintain highest accuracy levels for Production and Cash Application process.
Maintain highest standards of accuracy, attention to detail and be able to effectively manage and hold members of the team responsible for the same.
Communicate effectively with both internal and external customers to and manage expectation the customer.
Be a champion for the team to resolve issues, challenges and promote idea generation to improve the business process and increase overall efficiency.
Periodic and ad-hoc management metrics and reporting, both within the team and to external stakeholders as required.
Responsible for training new starters and ongoing training for the current team members, as required.
Ensure effective performance in terms of team coverage, both in terms of BAU requirements and in the event of absence or other holiday, providing both regional and international coverage as required.
Create a documented succession plan within the team to develop and motivate team members and to ensure progression of skills and experience throughout the organization.
People Management screening new hiring, interviewing and onboarding, establish meaningful performance objectives that align with organizational strategy, Provide Employee feedback in monthly (at a minimum) 1 : 1 session : Honestly evaluate, document, and discuss each direct report's progress toward objectives and achievement of results on a monthly basis, perform mid-
year and annual performance appraisals
Hold BGRS’s goals and client and assignee satisfaction to the highest standards.
Strong Organizational / time management skills & multitasking ability, strategic vision.
Leadership of a team, being a subject matter expert (SME) for processes falling within the role, both within the team and with external stakeholders.
To actively be involved in the development of new processes and to provide implementation support as required.
Actively take accountability and follow up issues with external and internal teams for resolution
Application of appropriate authority limit thresholds and controls
Proactivity - Task / Objective focused and Result driven.
Being able to work across a number of levels within an organization to drive results.
Graduate education or equivalent combination of training and years of experience.
Minimum of 5-7 years of Cash Application and Accounts Payable or related experience including resolving complex issues
Strong Leadership and analytical skills
5+ years of People Management experience with cross regional teams.
Familiarity with in-house operating systems in a complex capacity.
Able to breakdown complex issues and problems into manageable components
Very strong grasp of key accounting principles and controls
Strong and clear verbal and written communication skills ability to coach and develop others
Strong technological skills e.g. Windows, the Office suite : Word, Excel, PowerPoint, Access, and Outlook.
Personal / and of professional Characteristics
Highly Motivated and Positive Attitude
Highly process and control oriented able to own and enforce standard processes across the team
Takes personal responsibility.
Completer / finisher