Senior Officer- Asset Ops, Technology and Operations
DBS Bank
India-Tamil Nadu-Chennai
1d ago

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.

In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

1.Ensure theprocedures / SOPs / Manuals are created & maintained in line with the NPA,RAC Credit Policy and other internal / external guidelines

2.Ensure allBOD and EOD responsibilities are adhered to in line with the checklists

3.Ensure allinternal & external reports are prepared / checked / circulated in linewith the stakeholder requirements and the agreed process

4.Identifyany process risks and proactively bring them to the notice of the line manager

5.Work withthe line manager in creating / implementing the risk mitigation actions for theoperation supported

6.Performthe UAT as desired by the Operations / Business and clearly document theresults including reporting them in time to the respective stakeholders

7.Work withall stakeholders in ensuring a positive customer experience in the processing

8.Ensurestrict adherence to the Service Levels (TAT / SL agreed) and any exceptions areimmediately reported to the line manager along with appropriate reasons

9.Proactivelysupport the colleagues in coaching / mentoring on the process / product asappropriate (and whenever assigned by the line manager)

10.Ensurecompliance with all internal & external policy & audit requirements(including but not limited to Legal / Compliance / Operational, etc)

11.Maintainall registers & files as required by the Operations unit (Example : FRFC KeyRegister, Document Control register, In & Outward register, etc)

12.Verificationsare initiated and tracked for receipt (Customer & Collateral). Disbursal checks are ensured in line with themanuals / Policy / SOPs and funds are disbursed

13.Trackingof OTC & PDD documents and update to the system. Ensure Welcome Kit request and dispatch ontime

14.Archivethe files as per the process

15.All postdisbursal and service related requests are handled in line with the procedures

16.Possessgood knowledge of ROI, PF, Office Accounts, DIR & LTV (exposure)

17.CIBILreport generation & CERSAI handling (enquiry, register the entry &remove the entry)

18.Communicationto the customer (dispatch of letters)

Contributefor the process enhancements and cost saves while improving / withoutnegatively impacting the customer experience

Requirements

  • Atleast 6-7 yearsin Retail Home Loan processing
  • Basic bankingexperience is an added advantage
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