Senior Executive
Vodafone Limited
Pune,India
22h ago

To work in the capacity of a Cash Office & WebSeries (BACS) Senior Engineer. Performi ng day-to-day L2 and L3 support activities, incident and service request management, p roblem analysis and resolution, configuration changes, health check & house keeping activity, Triage tickets to support team, identify bug fixes enhancemen ts and minor code product issues and escalate to appropriate teams, fault loggi ng tracking and resolution, batch processing, interface management, extend supp ort during release and deployment.

Should be able to work closely with Business owners, process ownersand SMEs to elici t business requirements / business processes support.

Core competencies, knowledge and experience :

  • 3 to 5 yearsof application support experience with Cash Office and WebSeries (BACS) experience of min. 2 years
  • ITIL Foundation Certified
  • Primary skills : - Cash Office, WebSeries(BACS) Hub Event Monitor 6.7.2.0 & Transform Foundation Server 5.2

    Seco ndary Skills : - Windows 2008 & SQL 2008

  • Gateway or single point of contact (SPOC) for both offshore as well as onsite team
  • Preferably having experience in Transitioningservice / si noperations Managing the client & stakeholder expectations , Act as a bridge between IT and business
  • Pr ior work experience in L2 Application operation support
  • Ability to troubleshoot and provide solutions to critical issues

  • End to End ticket ownership with a focus on improving user experience through first time resolution and timely response S
  • Stron g customer management skills
  • Good written and verbal communicationskills
  • Ability to lead and articulate end-to-end business processes and the key integration / control points, work cross-functionally acr oss different business processes
  • Detail orient ed and experienced in documenting processes and SOPs E
  • Engage with business to proactively provide advisory and guidance on risks and controls for new projects, programs, processes andinitiat ives
  • None

    Graduate / Post-Graduate ( BE / BTech)

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