The Role :
The Salesforce CRM Developer will work as part of the CRM IT team to support and enhance the Service Cloud implementation for Customer Care and the support website.
This position will be located in Chennai, India.
Your Contribution :
Move fast. Speak up. Decide and own. Drive change. Exceed customer needs. These are some of the winning behaviours you’ll need for success at Logitech.
In this role you will :
Be a part of IT CRM team and work with the Customer Care Business Group to analyze and review business, functional, and technical requirements & issues, design solutions, plan and execute future releases
Participate in project team meetings and communicate effectively with peers, architects, system analysts, business analysts, project managers, quality control, and across other technology team boundaries, reporting project status as required
Provide Tier 1 support to the business users in case of Priority 1 issues with the system
Design and develop solutions primarily on the Salesforce Service Cloud module based on business requirements using Lightning components, Visualforce, Apex, SOQL
Support existing integrations between Salesforce and other boundary systems using Salesforce & 3rd party APIs, develop new interfaces as needed
Develop dashboards, reports to meet business requirements
Document and develop code according to specifications and standards
Key Qualifications :
For consideration, you must bring the following minimum skills and behaviors to our team :
At least 5+ years experience working in the IT industry
3+ years of experience developing custom applications on the Salesforce Force.com platform using Apex and Visualforce
Strong understanding of Salesforce Declarative Programming and Administration (develop code, custom objects, Lightning components, Visualforce pages, Apex, reports, workflows, assignment rules, and more)
Knowledge of APEX triggers / SOQL queries and stored procedures
Experience with Salesforce.com Web Services APIs
Experience with Salesforce Visualforce Sites and Communities
Oriented design and programming concepts
Ability to work in a fast-paced setting and prioritize among competing tasks and assignments
Must be a self-starter, with the ability to work independently without constant supervision and micromanagement
Must be able to work flexible hours to collaborate with remote IT and business team members
Excellent analytical, organizational and problem-solving skills
Excellent written and oral communication skills
Strong customer service mentality
In addition, preferable skills and behaviours include :
Salesforce.com Developer certification
Java Developer or SQL certification
Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen.
But we’re big enough in our portfolio, and reach, for those actions to have a global impact. That’s a pretty sweet spot to be in and we’re always striving to keep it that way.
All qualified applicants will receive consideration for employment without regard to race, sex, colour, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.