GCB - 4
Purpose of the Job (overall high level summary of the job)
The technology organization that provide online and connectivity services to or corporate and business banking clients. It provides a comprehensive set of capabilities that cover the global need of our clients.
Today business is engaged in a number of significant programs to refresh the technology platforms that we support these digital capabilities further enhancing the capabilities and customer experience.
The goal of the organisation Corporate Digital Platform is to provide a platform upon which digital services, such as the transformed organisation net payments platform can be build, deployed, run, and monitored, enabling organisation to respond to the evolving needs of our clients more efficiently while addressing the deficiencies of heritage solutions.
functional, to support agile delivery and a greater throughput of change, while lowering release risk.
How they are achieved / measured
Impact on the Business
People / Team Management
Will require excellent leadership skills to keep the stakeholders in proposed design engaged.
Mentor and guide junior members of the team.
Operations Delivery Management
Drive operations and best practices. Adhere to governance frameworks. Manage risks, issues and dependencies. Create an environment which anticipates risk, ensuring action is taken to quantify and mitigate them.
Demonstrate agility to respond to customers’ needs. Show clear understanding of the customer’s global distributed requirements.
Must demonstrate, collaboration, open communication and reaching across functional borders.
Identify opportunities to automate / integrate within the Deployment and Relesse Management processes, and feedback.
Customers / Stakeholder Management
Engaging all relevant stakeholders (Delivery heads, Technical leads and etc.) to maintain visibility on the design, operability metrics, risk appetite, and to provide robust challenge to the design.
Role will have responsibility, often supporting multiple service lines.
Risk and Compliance Management
Analyze, anticipate and mitigate risk factors and work with the team and stakeholders to minimize risk.
Ensure compliance with all relevant internal instructions (FIMs, GSMs, circulars) and external regulatory requirements, including the management of operational risk and adherence to the Group’s standards of ethical behavior.
The jobholder will support the principle that the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.
This will be achieved by consistently displaying the behaviours that form part of the organization Values and culture and adhering to organization risk policies and procedures, including notification and escalation of any concerns and taking required action in relation to points raised by audit and / or external regulators.
The jobholder is responsible for managing and mitigating operational risks in their day to day operations. In executing these responsibilities, the Group has adopted risk management and internal control structure referred to as the Three Lines of Defence’.
The jobholder should ensure they understand their position within the Three Lines of Defence, and act accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required.
Service Reviews and Reporting
Keeping the team members motivated and aligned in their work and ensuring quality results at each step within the support scope.
Leadership & Teamwork
Actively contributes to a positive work environment. Identifies opportunities to enhance team performance. Translate the required course of action into a clear and realistic vision.
Monitor complex dependencies and respond accordingly to ensure on-going delivery in line with customers goals.
Ensure that a Service Management mindest and disciplines are embedded within all roles within the Triage Team. Specifically that all team members are aware of minimum operating standards, have undertaken appropriate training / development, and are certified as appropriate.
Strong experience within IT in a large geographically dispersed organization, with experience of leading individuals within a matrix organisation.
Strong interpersonal skills and ability to build and maintain relationships.
Ability to think creatively to drive innovative solutions. Ability to multi-task. Ability to build connections and work collaboratively across boundaries.
Good communication skills, self-motivated and adaptive to change. Good technical, problem solving, lateral thinking, planning and interpersonal skills.
Major Challenges (The challenges inherent in the job that require a continual test of the job holder’s abilities)
Stakeholder Management : Different levels of stakeholders with different expectation levels with varied technologies getting on boarded to be managed on an ongoing basis.
Experience & Qualification :
to-end factory for software delivery, through the route-to-live and into production.
Knowledge & Skills :