At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.
The Applications Engineer is a senior level technical and / or team leadership position within the Customer Support organization that leverages expert level technical skills with sound project leadership and / or team leadership skills.
This position serves as the continuation of the technical career path within the Customer Support Organization and can also be the first level of technical management along the management career path (for Customer Support Manager).
Working proactively and interactively with Cadence customers, the Principal Support Applications Engineer provides expert level technical support for Cadence products, technologies, and solution flows.
The Principal Support AE will apply his / her extensive design flow expertise to assist with the most complex technical problems through diagnosis and resolution.
The Principal Support AE will often take on a number of leadership and department level duties including but not limited to : Development of Knowledge Content for Customers and AEs, interface with R&D teams, project / team leadership, mentoring / advisor roles, team technical development, department level operational / logistical planning, and technical supervisory responsibilities.
Primary Duties and Responsibilities
Proficient with core infrastructure tools and support processes, strong customer communication skills, direct customer / R&D / product marketing interaction, proficient in complex technical problem diagnosis / resolution, seed, write and review solutions for the Knowledge Database (KDB), process and advocate CCR’s to R&D, coordinate CCR Hot-
fixes for customers, lead and contribute to team initiatives / projects, expert level support to other team members, proficient in all core products and hardware platforms, knowledgeable in more complex product solutions / processes which may cross boundaries to other technical product areas, identifies technical trends within area of specialization, provides root cause analysis of underlying customer problem areas, takes initiative to implement necessary changes, effectively handles customer escalations and collaboration for complex problem resolution, mentor and develop team AE’s, assists department manager with operational duties.
Primary duties and responsibilities are grouped below within the main areas of customer focus, work quality, teamwork, and ongoing education, training, and development.
Customer Focus :
Provide direct customer interaction for support and resolution of complex issues
Provide a proactive and creative approach to resolving problems
Diffuse difficult customer situations and technical issues
Address customer feedback both personally and technically, assisting others as required
Identify customer problem areas within own area of technical expertise
Teach some external customer product training classes
Facilitate customer interaction and feedback with R&D, Product Engineering, and Marketing
Advocate and negotiate CCR resolution with R&D
Maintain customer satisfaction and work backlog within established metrics
Work Quality :
Follow and promote Cadence support processes, authoring changes and improvements
Research new techniques to improve the support quality in process, product, technology, and documentation
Understand and support Cadence policies, goals, and in particular Cadence support philosophy concerning professional customer relationships
Understand and complete assignments thoroughly, demonstrating quality, timeliness, teamwork, and technical competence
Documents cases, tasks, CCRs fully, seeding and writing clear, concise solutions in Knowledge Database (KDB)
Act as strong team member and contributor, leading team projects and initiatives
Display integrity and leadership in interactions with others
Demonstrate willingness to take direction from designated peer / team leaders
Contributes to internal infrastructure and tools testing and improvement efforts
Consult and collaborate with others in complex problem resolution
Complete assignments with minimum direction, demonstrating quality, timeliness, teamwork, and technical competence
Contribute to and / or lead internal technology rollout projects and training
Mentor all levels of department application engineers and new team members
Education / Training / Development :
Utilize skills-management system to establish training and career development program
Apply expert-level technical knowledge to contribute to team-skill development
Take advantage of available technical and application-engineer training offerings
Knowledge, Skills and Abilities
Possess expertise in core VLSI technologies and products, while developing broad experience in others
Possess expertise in the one or more of the following technologies / products
Strong and In-depth hands on Physical Design Domain
Expertise in one of the Industry Standard Physical Design tool Innovus, EDI, ICC2, Olympus
Good & Hands On expertise in STA, Prime Time, Tempus, ETS
Strong fundamentals in Timing / timing closure.
Good expertise with hands on experience in TCL scripting.
Basic knowledge in Verilog / VHDL
Possess in-depth knowledge of EDA industry, R&D Technology Roadmaps, and design flows within own area of technical expertise
Possess strong written and verbal communications skills to ensure effective customer interaction
Proficient in the use of customer-support tools environment, including CRM System, Voyager, CCR System,, Knowledge Database (KDB)
Able to resolve most complex customer problems with minimal assistance
Able to seek, develop, and evaluate alternative courses of action
Possess team-success orientation, mature work attitude, and good judgment under pressure
Possess education level of BS with 8-12 years’ experience in CS or EE (or MS with 8 or more years’ experience )
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