Senior Executive
Vodafone Limited
15d ago

Support for tickets logged in system i.e. P1-P4 Incident / Service Request / Planned Service Request . Support planning the change across application / Infrastructure environment.

Support Build and Run Activities. SLA and KPI Achievements "

Ensure SLA / KPIs defined are achieved. less than 5% Incident Repeats. Successful Implementation of SR request"

Exposure of the Technologies i.e. Oracle WebLogic - version 6.x to 12.x,Apache, Tomcat , Service ManagementExperience on Major Release Management"

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