Support for tickets logged in system i.e. P1-P4 Incident / Service Request / Planned Service Request . Support planning the change across application / Infrastructure environment.
Support Build and Run Activities. SLA and KPI Achievements "
Ensure SLA / KPIs defined are achieved. less than 5% Incident Repeats. Successful Implementation of SR request"
Exposure of the Technologies i.e. Oracle WebLogic - version 6.x to 12.x,Apache, Tomcat , Service ManagementExperience on Major Release Management"