Application Support
Morgan Stanley
Bengaluru, Karnataka, India
7d ago

Company profile

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services.

The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic.

Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow.

A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Overview on Wealth Management

Wealth Management and Investment Management Technology (WMIMT) is responsible for the design, development, delivery, and support of the technical platform behind the products and services used by the Business.

Morgan Stanley Wealth Management (WM) is a product of the acquisition of Smith Barney from Citigroup, which was completed in June 13.

Its core client base is individual investors, small- to medium-size businesses and institutions, and high net worth families and individuals.

In the second half of 14, WM reached a milestone, with its business having surpassed $2 trillion in total client assets.

This position is for a Functional L2 Analyst working on CTS SAG IAM Team. The candidate will be is responsible for data security and entitlement management on Entitlements Provisioning and Reporting (EPR) platform supporting Wealth management including mainframe ID management, various entitlements (e.

g. RACF, vendor, distributed entitlement groups, etc.) and DB2 table management. Functional L2 Analyst is responsible for handling Service Now service requests and incident tickets, email request and escalations, Group Chat and phone inquiries for entitlement issues from various stakeholders including the Service Desk, Service Delivery Managers, End Users and Project teams.

The CTS SAG IAM Team interacts with project managers and is often need for testing and support of entitlement tool(s) enhancement releases and mainframe changes.

Functional L2 Analyst is also responsible for the escalation of problems to IAM Core L2 Team, IT Developers and technology support teams via Service Now tickets and tracking items to completion.

Functional L2 Analysts should have both technical experience and excellent written and oral communications skills. Individuals in this role should exhibit keen attention to detail, customer focus, and excellent organizational and time management skills to manage multiple streams of work.

The Candidate would play a supporting role in the WM entitlement management with the following responsibilities :

  • Service Now queue monitoring for service requests and incident tickets processing within SLA for EPR entitlements user queries
  • Support of RACF IDs ? Creation, modification and deletion of user / system / shared access over multiple platform which includes RACF and CICS transactions
  • ProdID RACF ID Password Resets / Resumes in PROD
  • User RACF ID Resumes
  • TSO Mgmt / Alias creation, Terminal ID assignment
  • Creation of Branch Office for BOSS, PINS group, BOTA
  • Provide Group Chat monitoring support to TechConnect agents for entitlement and RACF support (including entitlement questions and RACF password resets across various environments)
  • Interaction with IT Developers, project managers, and product owners to onboard new vendor applications, products or services to EPR. Tasks include :
  • oVetting out requests for potential support

    oEnsuring documentation is in place or documenting the process for processing requests

    oDeveloping troubleshooting instructions with Subject Matter Experts (SMEs)

    oParticipation in testing of items in QA / UAT prior to Production release

  • Third party vendor application management including entitlement management process and vendor interaction
  • Special project designation including reorganizations / administration changes / environment upgrades and annual review reconciliation processing
  • Manually provisioning of failed EPR requests (Aveksa, EPR Auto provisioning, PWM Secure, MDS, etc)
  • Project Support (CMOD cleanup, AIS Cleanup, Terminal ID, etc.)
  • Basic EPR reporting
  • Quarterly Password reset activities
  • Batch failure escalation handling
  • Escalating to L2 Core in case any of the BAU activities would need additional analysis.
  • Following documented process for implementations and basic analysis. Maintaining updated knowledge management articles.
  • Qualifications

    The candidate should be a team player with the desire to increase data security, entitlement management and knowledge. The role requires credibility and confidence interacting with all level of users from both business unit branch offices and technology.

    The candidate should expect to work in a global virtual team along with NY and India team members, across multiple time zones.

    The ideal candidate will be a self-motivated team player committed to ensuring stability, delivering excellent quality and contribute to continuous improvements efforts.

    Primary Skills / Must have

  • Bachelor’s degree and / or extensive relevant experience.
  • Minimum of 2-3 years experience in technology or technology troubleshooting environment
  • Prior Mainframe RACF experience and / or RACF Certified
  • Mainframe DB2 or SQLexperience
  • Prior experience with entitlement processing experience and / or RACFcertified.
  • Microsoft Office suite of tools (Excel / Word)
  • Solid customer service, people management and interpersonal skills
  • Strong organizational and problem solving skills.
  • Excellent verbal and written communications skills.
  • Secondary Skills / Desired skills

  • Java SQL
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