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Overview on Wealth Management
Wealth Management and Investment Management Technology (WMIMT) is responsible for the design, development, delivery, and support of the technical platform behind the products and services used by the Business.
Morgan Stanley Wealth Management (WM) is a product of the acquisition of Smith Barney from Citigroup, which was completed in June 13.
Its core client base is individual investors, small- to medium-size businesses and institutions, and high net worth families and individuals.
In the second half of 14, WM reached a milestone, with its business having surpassed $2 trillion in total client assets.
This position is for a Functional L2 Analyst working on CTS SAG IAM Team. The candidate will be is responsible for data security and entitlement management on Entitlements Provisioning and Reporting (EPR) platform supporting Wealth management including mainframe ID management, various entitlements (e.
g. RACF, vendor, distributed entitlement groups, etc.) and DB2 table management. Functional L2 Analyst is responsible for handling Service Now service requests and incident tickets, email request and escalations, Group Chat and phone inquiries for entitlement issues from various stakeholders including the Service Desk, Service Delivery Managers, End Users and Project teams.
The CTS SAG IAM Team interacts with project managers and is often need for testing and support of entitlement tool(s) enhancement releases and mainframe changes.
Functional L2 Analyst is also responsible for the escalation of problems to IAM Core L2 Team, IT Developers and technology support teams via Service Now tickets and tracking items to completion.
Functional L2 Analysts should have both technical experience and excellent written and oral communications skills. Individuals in this role should exhibit keen attention to detail, customer focus, and excellent organizational and time management skills to manage multiple streams of work.
The Candidate would play a supporting role in the WM entitlement management with the following responsibilities :
oVetting out requests for potential support
oEnsuring documentation is in place or documenting the process for processing requests
oDeveloping troubleshooting instructions with Subject Matter Experts (SMEs)
oParticipation in testing of items in QA / UAT prior to Production release
The candidate should be a team player with the desire to increase data security, entitlement management and knowledge. The role requires credibility and confidence interacting with all level of users from both business unit branch offices and technology.
The candidate should expect to work in a global virtual team along with NY and India team members, across multiple time zones.
The ideal candidate will be a self-motivated team player committed to ensuring stability, delivering excellent quality and contribute to continuous improvements efforts.
Primary Skills / Must have
Secondary Skills / Desired skills