Job Description : About the Role
1. Inbound voice process
2. Handling our own broadband customers
3. Day shift
4. Good incentives & allowances for Break shifts
5. Facilities like Dinner, Cab, Creche provided by company.
Education : PUC / Any graduates
Salary : INR 2,30,000 - 2,80,000 P.A.
No. of openings : 25
Location : Golden Heights, Doctor Rajkumar Road, 4th M Block, Rajaji Nagar, 4th Block, Bengaluru, Karnataka, India.
Roles : Major Deliverables :
Major Deliverables :
Listening to and understanding the customer’s requirements through
Asking the correct questions probing and prompting the customer wherever required
Capturing accurately sufficient detail to enable the backend team to understand the problem and address it quickly
Timely and accurate capturing all the information given by the customer in CRM
Talking fluently in the customer’s language
Managing the call through
Creating empathy with the customer and building the customer’s confidence
Emphasising key words, handling objections and using product / service benefits to respond to customer queries and objections
Offering first interaction resolution wherever possible
Using front end empowerment tools as authorized to correctly address issues
Raising the correct Service Request wherever immediate resolution is not possible
Handling irate / demanding customers where necessary, in a tactical manner
Escalating the call to the team leader / manager, wherever desirable
Follow-up with customers within a specified time period with regards to the initial phone call.
Staying current with knowledge of products / processes & services offered
Ensure full adherence to all the quality parameters.
In the absence of Shift in-charge, attend walk in customers
Mandatory Skills :
customer service, customer support, inbound calls, outbound calls, customer care
Desirable Skills : Department :
Designation : Customer support executive
Experience : 0 to 5 Years
Location : Bangalore, Karnataka, India
Open Positions : Salary : Posted On :
Salary : Posted On : 02-Jun-2018