Customer Service Executive
ACT, Inc.
Bangalore, Karnataka, India
19d ago

Job Description : About the Role

1. Inbound voice process

2. Handling our own broadband customers

3. Day shift

4. Good incentives & allowances for Break shifts

5. Facilities like Dinner, Cab, Creche provided by company.

Recruitment Specifications

Education : PUC / Any graduates

Salary : INR 2,30,000 - 2,80,000 P.A.

No. of openings : 25

Location : Golden Heights, Doctor Rajkumar Road, 4th M Block, Rajaji Nagar, 4th Block, Bengaluru, Karnataka, India.

Roles : Major Deliverables :

Major Deliverables :

  • Listening to and understanding the customer’s requirements through
  • Asking the correct questions probing and prompting the customer wherever required
  • Capturing accurately sufficient detail to enable the backend team to understand the problem and address it quickly
  • Timely and accurate capturing all the information given by the customer in CRM
  • Talking fluently in the customer’s language
  • Managing the call through
  • Creating empathy with the customer and building the customer’s confidence
  • Emphasising key words, handling objections and using product / service benefits to respond to customer queries and objections
  • Offering first interaction resolution wherever possible
  • Using front end empowerment tools as authorized to correctly address issues
  • Raising the correct Service Request wherever immediate resolution is not possible
  • Handling irate / demanding customers where necessary, in a tactical manner
  • Escalating the call to the team leader / manager, wherever desirable
  • Follow-up with customers within a specified time period with regards to the initial phone call.
  • Staying current with knowledge of products / processes & services offered
  • Ensure full adherence to all the quality parameters.
  • In the absence of Shift in-charge, attend walk in customers
  • Mandatory Skills :

    customer service, customer support, inbound calls, outbound calls, customer care

    Desirable Skills : Department :

    Designation : Customer support executive

    Experience : 0 to 5 Years

    Location : Bangalore, Karnataka, India

    Open Positions : Salary : Posted On :

    Salary : Posted On : 02-Jun-2018


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