Business Delivery Center, Credit Suisse
We offer a transition management role to support the Head of the Pune Business Delivery Center (BDC) in managing role migrations to offshore and vendor locations, and assist in delivery of regional and global projects.
The main objectives of this role are to manage the Migration Planning Process (MPP) for all roles offshored across regions, support deployment execution activities and manage offshoring related projects as part of the bank wide BDC program.
This is a VP position that is open to internal and external candidates with a proven track record in compliance and project management, preferably on relevant offshoring / outsourcing business initiatives.
Objectives of the Position, Responsibilities and Key Outcomes
The role holder is responsible for managing
1. Service Transition
Tracking, reporting on and where appropriate delivering key services requirements throughout the transition process.
2. Service Level Management
Supporting the delivery of service related documentation and information for new services prior to go live including service level agreements, service hierarchy and relationships.
3. Risk Management
Tracking and managing key risks throughout transition.
4. Financial Management
Understanding the different cost aspects and influencing factors of the service, and supporting the delivery of billing processes to enable them to be embedded as part of the service transition.
5. Supplier Management
Establish and manager relationships with suppliers, providing oversight of key transition activities with those suppliers.
Provide advisory expertise and act as Subject Matter Expert (SME) on all aspects of the Migration Planning Process (MPP), to enable business teams to implement their migration strategy and plans.
Advise divisional / functional BDC teams on deployment processes, identification of deployment opportunities(e.g. feasibility assessments)
Act as an advisor to divisional / functional teams, managing risks of transition, and be able to put across suggestions on vendor vs captive offshoring
Assure compliance to all relevant regulations and policies for deployment migrations across region, manage deployment related issues and risks
Further develop and optimize the process in collaboration with General Counsel, global process owner in Central Execution and internal clients as well as support functions in offshore locations
Deployment Execution Projects and specific initiatives
Manage regional and / or global projects, work streams or work packages from initiation to timely delivery
Build and foster relationships with other key enablers / partners across the region (e.g. Legal, IT, Finance) to ensure all upstream and downstream processes are executed properly
Work with our Central Execution team in Wroclaw & Pune to support divisional / functional BDC teams in completion of MPP steps acting as single point of contact to address queries and issues
Person and Skill Requirements
5+ years of experience in Project / Program Management
Excellent client relationship, communication and presentation skills required.
Program management capability with ability to manage multiple concurrent projects.
MS Project, MS Office skills required.
Proven knowledge defining project scope, project schedules using MPP, managing financials required, tracking issues and risks and ensuring contract deliverables are met..
Program Manager to transition new services.
Leader responsible for large, complex deployments across divisions & Corporate Functions.
Understands technical solution, analyzes changes and subsequent impact to the delivery of the contract, and is able to communicate these changes effectively to the Client and executives.