To manage and control transaction processing for Domestic Payments of BNPP-India WITH THE OBJECTIVE to facilitate smooth functioning of Operations Objectives of BNPPISPL for BNPP-India
1. Operations MANAGEMENT : Processing of Domestic Payments related transactions to ensure that they are accurate, as per the prescribed service delivery standards and as per the SLA with the sites.
2. OPERATIONS RISK MANAGEMENT : Maintain control over outstanding and unreconciled entries. Implement and monitor control plans and pay attention to risk related areas in operations.
3.COMPLIANCE : Ensure adherence to internal guidelines, compliance, legal and regulatory aspects .
4.TEAM SUPERVISION &TRAINING : Monitor the performance of the Team members. Provide Training support wherever needed.
1.OPC : Contribute to the Operations Permanent Control framework
2..CUSTOMER SERVICE : Monitor turn around times,and operational efficiency . Resolve customer complaints and queries.
3. CLIENT RELATIONSHIP MANAGEMENT : Support MO to addressultimate client needs and resolve customer complaints if any.
4. INFORMATION MANAGEMENT : Supervise preparation and submission of MIS and reports to management as required and disseminate information to the Team.
Technical and Behavioral Competencies required
TECHNICAL COMPETENCIES REQUIRED :
1.Familarity with Computer applications, MS Office, Business Objects etc
2.Familarity with Back Office Operations, Processes and systems.
3.Knowledge on various regulations connected with Banking Operations.
4.Operational Risk awareness
5.Knowledge on Banking Law & Practice
6.Product Knowledge on Cash Management
BEHAVIOURAL COMPETENCIES REQUIRED :
2.Networking & Logistics Management
3.Interpersonal & Team Building Skills
5.Taking Initiative and Risk Management Skills
6.Client Focus and Decision Making Skills
Experience and Qualifications required
Experience : 7 Years& Above
Qualification : Bachelor Degree and / or Master Degree
Degree with or without MBA