Job Description Summary
This position is responsible for providing onsite and remote technical support to Curvature customer’s in terms of Troubleshooting Wireless IP network, Routing and switching technology.
The candidate will be part of a key team of skilled engineers working on designing and implementing customer solutions.
Duties and Responsibilities :
Remotely troubleshoot IP WI-FI related issues with Cisco and other vendor products.
Remotely troubleshoot routing and switching related issues with Cisco routers and switches
Troubleshoot hardware related issues with Cisco devices.
New Service deployment with reference to WIFI, Routing & Switching technologies using Cisco and other devices.
Update customers throughout the life cycle of the service request.
Develop and share knowledge with fellow service members.
May perform other duties as assigned depending on the available skills.
Minimum Qualifications :
Minimum 3 years’ experience working with IP- wireless technology domain including experience troubleshooting Cisco wireless, routers and switching hardware related issues.
Demonstrated experience designing, commissioning and troubleshooting wireless networking solutions.
CCNP Certification required
Ability to travel up to 20% travel required
Personal Qualities :
Thrives in a fast-paced collaborative environment
Ability to handle and resolve recurring problems
Effective with time management and prioritization
Flexible attitude and ability to adapt to changing priorities
Strong organizational skills
Enjoys working with and as a member of teams
Effective communication skills via face-to-face communication, email and phone
Self-starter, demonstrates initiative and commitment.
Preferred Qualifications :
Bachelor’s degree in electronics, or Computer Science or related field highly preferred.
CCIE Certification preferred.
Proficiency in the use of service desk software, updating tickets and understanding the tools presented and offered in a standard service desk / ticketing software suite.
Ability to work autonomously under minimal supervision and successfully resolve recurring issues
Strong oral, written, and interpersonal communication skills to work effectively with internal and external customers.
Strong problem and troubleshooting skills with the ability to think outside the box to drive issues to resolution.
Strong organizational skills Effective with time management and prioritization.
Must be able to learn and understand new technologies quickly.
Have a great day!