Senior Technical Writer
VMware, Inc
Bengaluru, India
33d ago

Description : Job ID R1810574

Job ID R1810574

Information Experience Senior Technical Writer

Summary

The Information Experience team consists of writers, service engineers, and managers that work directly with product and project teams across the software development lifecycle to deliver documentation for major and minor releases of VMware Products and SDKs.

Team members must have the flexibility and versatility to adapt to the challenges that work on products with broad scope and scale can bring.

The team prides itself on meticulous, fast-paced, high quality documentation.

As a Senior Technical Writer you will create documentation for technical end users, system administrators, and developers.

You will author content in DITA and use a CMS to manage and deliver it. You will write installation guides, admin guides, user guides, and release notes.

You will contribute to the user interface design of products and to the production of video material for VMware products.

Responsibilities :

  • Design content in an XML-based authoring toolchain in collaboration with global product teams and subject matter expert.
  • Gather information from different sources (interviews engineers and subject matter experts, design documents and specifications, and using pre-release software).
  • Create and update documentation and help systems for minor and major releases.
  • Prepare content for publishing, and create videos.
  • Be a customer advocate.
  • Follow established processes and best practices for the design and creation of technical content
  • Support and contribute to departmental goals.
  • Requirements :

  • At least 6 years’ experience in a technical role - thorough knowledge of the software development process is a must.
  • The ideal candidate can understand, explain and use complex technologies, has good working habits with excellent communication skills.
  • Excellent command of the English language ability to edit and organize information, ability to explain clearly complex technical concepts, and create accurate procedural and reference information.
  • Experience writing and editing technical content.
  • Solid planning and scheduling skills, experience working within tight deadlines.
  • Strong self-management and decision-making skills.
  • Experience working as part of globally distributed teams.
  • Academic degree in computer science, another technical field, or journalism.
  • Must be flexible and enjoy working with new technology in a dynamic environment where requirements change rapidly.
  • Knowledge of information design, structured writing, XML, DITA, and Oxygen is a strong plus.
  • Background in Enterprise Mobility Management domain is preferable.
  • Why Join VMware Information Experience

    The Information Experience team at VMware works across business units and divisions to create a collaborative writing community that is focused on serving customers.

    Our vision is to help customers find answers. To support that mission we work creatively to find new authoring and publishing methods to help customers successfully use our products.

    Our global team works with video producers, graphic designers, information architects, and tool experts to deliver industry-

    leading information. We are a fast-paced, dynamic team that is seeking leaders to help us deliver our mission and seek innovation that will ensure we continue to give customers the best information experience possible.

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