Test Center Manager
Pearson Education Inc.
Bangalore, India
46d ago

Description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-

examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.

We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better.

By pushing the boundaries of technology and each other to surpass these boundaries we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

SUMMARY

The Test Center Manager (TCM) is responsible for administrating all aspects of day to day testing operations in assigned test centers of Pearson Professional Centers and provides day-

to-day team leadership to ensure the adherence to strict operational policies and procedures of the examination processes and quality and security measures of Pearson Professional Centers.

TCM is also responsible to recognize and identify potential improvement areas and acts as go-to person at the test center when the Regional Manager is not immediately available.

SCOPE AND IMPACT OF JOB

Working closely with Test Administrators in test center, the Test Center Manager takes ownership of all aspects of testing operations to ensure appropriate implementation of operational policies and examination procedures.

REQUIRED KNOWLEDGE AND EXPERIENCE

Education and Experience :

Two year supervision experience in customer service required

Exposure in a testing environment strongly preferred

Experience with Microsoft Office, Internet, and Windows applications required

Skills, Knowledge and Abilities :

Customer service skills required

Strong written and oral communication skills

Ability tocommunication both technical and functional

Ability to work independently

Team leading and training skills

Effective time management skills

Strong attention to detail

Problem solving skills

Conscientious and courage

Ethics and trust

Ability to handle a reasonable amount of stress

Knowledge inoperating a computer, fax, and other office equipment

Other (license / certification) :

Annual Pearson Professional Centers certification for Test Administrator required

Must pass re-certification annually

PRIMARY RESPONSIBILITIES

1.% Operational Administration Perform daily site opening and closing

Assure equipment is operational and test stations are free of extraneous materials

Review transmissions logs (uploading of current day’s test results & daily downloading of examinations and site schedule) from software that automatically connects to hub system periodically

Help to ensure a clean, professional, quiet testing atmosphere in the center

Maintains / updates local Site Information Binder

Monitor supplies inventory and order as necessary

Communicate and work with VSS technical support to investigate and fix technical issues

TestCentercleaning if applicable

Customer Service Review test roster and prepares for candidates including those for special accommodation preparation

Check in candidates and verify identifications

Explain the test process briefly

Help candidates to place all personal belongings in a personal locker

Escort examinee to assigned test station

Help the examinee begin the tutorial / test

Answer any questions before the timed portion of the test begins

Monitor examinees

Record and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate or the testing center itself

Print the test results after the candidate completes the test

3.% Quality Assurance and Continuous Improvement Ensure theadherence to the Pearson Professional

Center quality and security measures

Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and shared

Personnel Administration Assist with screening Test Administrator job applicants

Submit draft of site staffing schedule to Regional Testing Center Manager on a weekly basis

Verify correct staffing levels and notify Regional Testing Center Manager of any and all staffing issues

Assist with training and coaching to new hires

Collect TA timesheets and forward to Regional Testing Center Manager on a biweekly basis adhering to payroll deadlines

Management Support Serve as the contact point for building management, site security, deliveries, vendors, etc., and escalates to Regional Testing Center Manager when appropriate

Oversee overall operation of the PPC, fairly delegating tasks and responsibilities, escalating issues to the RTCM as appropriate

Take authority to act on behalf of the RTCM in operations and personnel issues

  • 5% Other duties as assigned
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