International BPO /freshers/experience/call Center/inbound
Sierra-Cedar, Inc
4d ago

Job Description

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The major purpose of the Call Centre Agent is to handle inbound calls / chats for the existing the potential customers. The call centre agent is accountable for the delivery of high -

quality professional services in accordance with the mission, core values and purposes of the organization.

Minimum Qualifications :

The call centre agent must satisfy the following minimum qualifications :

1. Any Degree

2. Computer literacy in MS Office( Word, Excel)

3. Strong presentation skills

4. Customer service and Sales experience( added advantage)

5. Good Communication Skills

Skills, Attributes and essential functions :

The call centre agent must possess the following skills, attributes and essential functions :

Energetic, strong work ethic and Excellent organisation skills,

Strong customer service focus

Self-motivated and goal oriented,

Excellent written / oral communication skills with a genuine concern for the customer,

Ability to work quickly to meet targets,

Willingness / proactive to learn and improve in all aspects of the position,

Strong desire in sales and successful negotiating skills.

Demonstrates flexibility and adaptability

Passion to work in a team environment

Flexible in working Night shifts

Candidates should be flexible in working US shift

Rotational week off on week days(Not on weekends)

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