Team Leader - Mortgage Processing
ISGN
Bangalore, India
6d ago

Job Summary :

Need to ensure the team delivers the daily target keeping in mind the monthly target. Motivate, coach, train, supervise and work with the team to ensure the client’s expectations are met.

To maintain and report accurate data in terms of productivity, quality, TAT, capacity utilization etc

Knowledge :

Competent with MS office knowledge

Experience in handling a team

Basic Knowledge of Loan Origination Cycle- Loan Application, Processing, Underwriting, Closing, Knowledge of different types of mortgage and its functioning

Knowledge of functions of Title companies

Basic knowledge of Documents involved in Closing

Basic Understanding about HUD -1 / CD preparation

Basic knowledge of Federal laws

Should have the basic understanding of closing documents

Should understand the role of Closing team and the Title company at the time of closing

Should be able to explain the importance of critical closing documents

Should be able to explain the necessity of RESPA

Should be able to understand various laws in different parts of US related to mortgage

Skills & Ability :

Eye for detail, reporting, people management, problem solving, handling escalations

Good verbal and written communication skills are required to understand and update comments and communicate with various stake holders.

Strong Customer Service Skills and

Should have good analytical skills and have the ability to make decisions based on the situation.

Should be Detail oriented.

Competent with MS office application

Responsibilities :

Supervision of workflows and work queues

Must lead, coach, motivate and develop reviewers to deliver high quality reports to clients and to achieve or exceed set operational targets

Monitor and evaluate staff performance, attendance, also generate reports as necessary

Provide resolutions to complex escalated queries and complaints from external and internal customers

Willingness to work in shifts

Excellent Communication Skills

Education Qualifications :

Bachelor’s Degree

Additional Requirements :

Minimum of 1 year of work experience as Closing Team Lead

Willingness to work in Night Shifts

Willingness to work on weekends based on Client requirement.

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