Job Summary :
Need to ensure the team delivers the daily target keeping in mind the monthly target. Motivate, coach, train, supervise and work with the team to ensure the client’s expectations are met.
To maintain and report accurate data in terms of productivity, quality, TAT, capacity utilization etc
Competent with MS office knowledge
Experience in handling a team
Basic Knowledge of Loan Origination Cycle- Loan Application, Processing, Underwriting, Closing, Knowledge of different types of mortgage and its functioning
Knowledge of functions of Title companies
Basic knowledge of Documents involved in Closing
Basic Understanding about HUD -1 / CD preparation
Basic knowledge of Federal laws
Should have the basic understanding of closing documents
Should understand the role of Closing team and the Title company at the time of closing
Should be able to explain the importance of critical closing documents
Should be able to explain the necessity of RESPA
Should be able to understand various laws in different parts of US related to mortgage
Skills & Ability :
Eye for detail, reporting, people management, problem solving, handling escalations
Good verbal and written communication skills are required to understand and update comments and communicate with various stake holders.
Strong Customer Service Skills and
Should have good analytical skills and have the ability to make decisions based on the situation.
Should be Detail oriented.
Competent with MS office application
Supervision of workflows and work queues
Must lead, coach, motivate and develop reviewers to deliver high quality reports to clients and to achieve or exceed set operational targets
Monitor and evaluate staff performance, attendance, also generate reports as necessary
Provide resolutions to complex escalated queries and complaints from external and internal customers
Willingness to work in shifts
Excellent Communication Skills
Education Qualifications :
Additional Requirements :
Minimum of 1 year of work experience as Closing Team Lead
Willingness to work in Night Shifts
Willingness to work on weekends based on Client requirement.