Application Support Analyst
Barclays
Pune, IN
8d ago

Description

Application Support Analyst

Grade : BA4

Application Support Specialist to provide Level 2 incidentmanagement for a suite of applications within the Corporate RtB estate.

Thiswill be supporting our File Gateway Application.

Your Role

  • Previous experience of supporting IBMFile Gateway Software.
  • Demonstrable knowledge of using complexSQL / Oracle statements.
  • Experience of Unix / Linux shellscripting.
  • Level 2 incident management
  • Participation in service reviews andpost incident reviews
  • Issue triage, investigation and coordination to closure
  • Data & Configuration changes execution
  • Batch scheduling changes (Bank Holidaysetc)
  • Input into service improvements andstability activities
  • Investigation and coordination toclosure in support of triage and major incident calls
  • Data & Configuration changesexecution Batch scheduling changes (Bank Holidays schedules, etc)
  • Supporting of Consultancy Requests
  • Support data for Capacity / PerformanceManagement
  • On the ground interface forbusiness / change teams
  • Ad Hoc Reporting where appropriate
  • Reviewing of Implementation Plans &Release Documentation
  • On call support and ad-hoc overtime asappropriate
  • Maintain open and timely communicationwith relevant business, supplier and IT personnel, particularly Change the Bankdevelopment teams
  • Essential Skills

  • Previousexperience in a technical support / problem solving role
  • Liveservice / application support experience
  • Excellentwritten & oral communication
  • Abilityto drive complex application recoveries in a high pressured area.
  • Abilityto cover on call support and flexibility around working hours
  • Interfaceknowledge
  • Desirable Skills

  • Previous experience of supporting IBMFile Gateway Software.
  • LinuxCommand Line
  • WritingSQL Queries (ORACLE, MS SQL, etc)
  • Monitoring / alerting tools SPLUNK; SSM; NETCOOL
  • About Us

    Barclays is a transatlantic consumer,corporate and investment bank offering products and services across personal,corporate and investment banking, credit cards and wealth management, with astrong presence in our two home markets of the UK and the US.

    Our goal is tobecome the bank of choice by providing superior services to customers andclients and supporting our stakeholders via a commercially successful businessthat generates long-

    term sustainable returns.

    Risk and Control Objective

    All Barclays colleagues have to ensure thatall activities and duties are carried out in full compliance with regulatoryrequirements, Enterprise Wide Risk Management Framework and internal BarclaysPolicies and Policy Standards.

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