SOSH - Liabilities
Citigroup Inc
Mumbai, MH
15h ago


Primary responsibilities include :

  • Ensuring superior client experience through best in class on boarding process and for customer on boarded by sales and distribution team through reduced turnaround time and rejects across products
  • Ensuring adherence to due sales process by the sales and distribution team through various reviews, on the spot checks, structured review through callback etc.
  • Interface with various stakeholders in the process including operations, In business controls, AML teams to resolve any process gaps identified
  • Challenge the status quo and continuously improvise the processes, implement healthy control checks, identify risks and map corrective action plans in the region assigned
  • Responsible for conducting independent regional Sales Audits covering process, policy, branding and actual deployment to ensure the bank’s sales and distribution chain works in a strong and compliant working platform
  • Drive First time Right metric among frontline teams through training and refresher sessions
  • Perform the Quarterly Control Self Assessment
  • To monitor and manage processes outsourced to vendors To ensure compliance to local regulatory requirements and Citi Vendor Management Guidelines
  • Provide leadership guidance, training and coaching to vendor staff and conduct regular meetings with units under supervision to disseminate information, new policies
  • Review MIS reports to analyze, strategize and recommend process enhancements that bring about better operational efficiency
  • Qualifications

  • MBA with 2-4 years sales
  • Travel

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