Service Deployment Engineer
Dimension Data
Bangalore, India
3d ago

Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?

If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees.

You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.

You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.

You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success.

You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams.

Great work. Great opportunities.

Want to be part of our team?

The Service Operations Deployment Specialist ensures that deployments are properly planned and managed to meet all operational requirements for service products.

These individuals are responsible for the tracking of deployment activities through to completion.

What you'll be doing

Assist and co-ordinate the service deployment processes within the service development lifecycle

This individual acts in a structured role supporting the Service Product deployment to ensure that the service operations requirements are built, installed, tested and deployed successfully and in compliance with standard project process and procedures.

Their focus is on effective and seamless integration with existing operations practices such as monitoring and links to other service operations processes that are in place.

Own and enable the service deployment process

The Service Operations Deployment Specialist is the primary individual responsible for ensuring that deployment services processes, policies and methods are defined, applied and executed.

They apply principles and disciplines, where applicable, as prescribed by ITIL to the process. They take control of the complete service operations deployment lifecycle and manage this process to successful execution.

This individual collaborates with colleagues in the service development lifecycle ensuring that each deployment is of quality and meets all required standards and specifications.

They assist with the scope and create plans for the deployment of service operations practices. These plans will consider the process integration requirements, roles and responsibilities and awareness and communication relating to the deployment.

The Service Operations Deployment Specialist will monitor and report on the progress of the plans and related risk and issues.

These individuals will plan and co-ordinate with the Service Development Deployment Specialist to prioritise requested deployment packages based on relatedness and priority and they will ensure that all deployment packages are scheduled and aligned to the service development project process.

Before the final release, the Service Operations Deployment Specialist will determine the readiness for release based on a number of different criteria including GSIP stage gates.

Produce and use reports

The Service Operations Deployment Specialist will conduct post implementation reviews to determine whether key success metrics have been achieved.

They are responsible for providing management reporting on all activities as required by the region.

They obtain the necessary authorizations and / or approvals in accordance with the Dimension Data GSIP stage gates.

Provide inputs and guidance to continuously improve internal tools and methods

In terms of internal improvement, they identify changes required to the Service Operations Deployment process and collaborate with colleagues on other environments to improve and implement these changes.

They ensure that all relevant stakeholders are informed of and trained on the correct service operations processes.

They ensure that adequate testing is conducted before the deployments are released and they compile the plans and procedures for testing.

Should releases fail, the Service Operations Deployment Specialist will assist with and contribute to root cause analysis of these failures.

Manage change control notifications

The Service Operations Deployment Specialist will ensure that the required regional communication and notifications are compiled and distributed.

When necessary this specialist will contribute to the planning and co-ordination of regional training.

Behavioural skills

These individuals are required to display a high level of attention to detail and good planning, communication and organising ability.

They need to communicate effectively and be able to take ownership of problems. Their ability to work well in a team will contribute to their success.

Service Operations Deployment Specialists display a client service orientation, but are able to balance delivery with agreed and contracted expectations.

They display influencing ability in co-ordinating and managing a variety of resources on a release project team.

What would make you a good fit for this role?

Join our growing global team and accelerate your career with Dimension Data. Apply today.

Diversity in Dimension Data

Dimension Data is an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.

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