Client Support Specialist
Gallup, Inc
Bangalore, Karnataka,India
17d ago

Description

  • Does your personal touch produce the highest quality service?
  • Do you have a proven ability to learn computer systems quickly and navigate programs with ease?
  • Can you anticipate the needs of others and act quickly to help them?
  • Do you establish immediate rapport with others and develop friendships over the telephone and in the office?
  • Do you take a logical and systematic approach to diagnosis and problem-solving?
  • Can you prioritize the urgency of multiple demands and immediately follow through to get things done?
  • Do you enjoy helping others?
  • Client Support Specialists respond to Gallup end-user inquiries over the phone, chat and via email. They employ positivity, accuracy and technical expertise while gathering information and assisting clients.

    As a Client Support Specialist, you will be part of a global end-user team and will include a significant amount of international inquiries.

    Gallup will provide extensive training for you to master various scenarios.

    Qualifications

  • Because the responsibilities of this position require 24 / 7 coverage year-round, a 48-hour weekly schedule may consist of afternoon, evening, overnight or weekend shifts.
  • This position demands world-class customer service, telephone support, and excellent written and verbal communication skills.
  • A Bachelors’ degree, broad knowledge of computer applications and experience troubleshooting technical issues are required.

    Applicants must be currently authorized to work in India on a full-time basis.

    Gallup is an equal opportunity / affirmative action employer that celebrates, supports and promotes diversity and inclusion.

    We will consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity, or any other legally protected basis, in accordance with applicable law.

    Company Overview

    Gallup’s forward-thinking research, analytics and advice help leaders around the world solve their most pressing problems.

    Combining more than 75 years of experience with our global reach, we know more about the attitudes and behaviors of the world's constituents, employees and customers than any other organization.

    Gallup helps private and public organizations boost organic growth through measurement tools, strategic advice and education.

    Our 2,000 professionals deliver services at client organizations, through the Web and in nearly 40 offices around the world.

    Gallup hires people who bring energy, enthusiasm and the right talents to our unique workplace. Our associates are self-

    starters with a mission to achieve great things and to contribute to new ideas and fresh concepts that are rooted in profound research and refined intelligence.

    Through hard work and collaboration, Gallup associates strive to build great relationships with each other and in client organizations

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