At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-
performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services.
Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat Customer Experience and Engagement (CEE) team is looking for a highly skilled Senior Technical Support Engineer with excellent technical and customer service skills to join us in Pune, India.
In this role, you'll become an expert in Red Hat’s technologies, including Red Hat Enterprise Linux (RHEL) and our storage and cloud solutions, and you’ll provide technical support for our enterprise customers both online and over the phone.
As a Senior Technical Support Engineer, you will be responsible for performing basic investigation and troubleshooting to resolve difficult customer issues quickly and effectively.
The customers you'll interact with are often other engineers, so you’ll need to develop your technical skills by becoming a Red Hat Certified Engineer (RHCE) and getting up to speed with our storage system.
Primary job responsibilities