Tech Coord, Transfer Agency
Northern Trust Corporation
Bangalore, Karnataka, India
27d ago

TRANSFER AGENCY

Founded in Chicago in 1889, Northern Trust is one of the world’s leading financial institutions. We specialise in providing asset servicing solutions and asset management to both institutional and personal clients.

The delivery of products and services to this client base is supported through a network of offices around the globe.

ROLE

The role is for Transfer Agency ( TA’) business with specific responsibility to support Business as Usual ( BAU’) in Bangalore, India.

This department is responsible for several TA functions, including, but not limited to, Dealing, Registration, Settlement, Reconciliations, Distributions, management accounting and client reporting.

This role is to support BAU activities in the TA department in order to ensure that not only client Service Level Agreements are consistently met and / or exceeded but also to ensure that regulatory and management company requirements are effectively delivered.

PRINCIPAL RESPONSIBILITIES

  • To support and deliver BAU activities to ensure that agreed client deliverables are met and that service levels meet and / or exceed client expectations at all times.
  • To be a Subject Matter Expert in area of responsibility.
  • Work independently and proactively resolve any potential issues.
  • Analyse process gaps and suggest improvements.
  • Represent team on department / cross functional process and project assignments.
  • To act as a point of contact for the resolution of day-to-day BAU issues and effectively reduce the number of referrals being sent to Home location on a daily basis.
  • To take primary responsibility of eliminating aged, outstanding items and clearing exceptions on a daily basis.
  • Manage work allocation in the absence of Team Leader in consultation with Managers.
  • To liaise professionally with internal and external departments and functions e.g. home location to deliver BAU effectively and efficiently and to consistently achieve timely and accurate client deliverables.
  • To identify training gaps if within the team and share with TL / Manager
  • To ensure proper preventative and detective controls are in place for the TA functions you are responsible for.
  • Serve as a resource to clients, partners and team members for clarity, understanding and information.
  • Identifies trends, concerns and root cause of errors and recommends additional controls to improve quality / timelines.
  • To drive recommendations to improve processes and strengthen control weaknesses and to relay and or introduce BAU improvements to mitigate process errors.
  • To ensure that current / updated TA processes, procedures and policies are in place and are being applied across TA business units and functions you are responsible for.
  • To foster & promote commitment to a strong risk management culture in TA.
  • To maintain a high degree of professionalism at all times.
  • ACCOUNTABILITIES

    Employees are required to comply with the regulatory regime in which Northern Trust operates as appropriate to the above role.

    Employees are expected to exercise due care and diligence whilst ensuring that the areas the incumbent is supporting are organised and controlled.

    Employees are required to observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of their duties.

    SKILLS / EXPERIENCE

    Demonstrate a good understanding of TA Dealing, Registration and Finance.

    Demonstrate a detailed working knowledge of the TA Dealing and Registration processes

    Ability to build very good relationship across locations and functions

    Quick learner and ability to work independently with minimal supervision

    Leadership Skills.

    To embrace change and proactively address issues through appropriate escalations

    Strong analytical and strive for continuous improvement.

    Flexible, adaptable and willingness to learn

    Sustainable performance demonstrated through examples / evidence, the above listed core skills and competencies in the current role over a period of at least 24 months.

    For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise and integrity.

    From a Chicago-based bank founded in 1889, we now have more than 20 international locations and 16,500 employees globally.

    We serve the world’s most-sophisticated clients from sovereign wealth funds and the wealthiest individuals and families, to the most-

    successful hedge funds and corporate brands.

    We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology.

    And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater.

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