System Admin/Operations/Sr. Associate-Cyber Security/IT Infrastructure Delivery
HSBC Group
Hyderabad, Telangana, India, Asia Pacific
8d ago

PURPOSE OF THE JOB

Support the Global IAM Monitoring & Controls, Work with the stakeholders to provide IAM internal assessment services to monitor compliance with Policy / Standards / Regulatory controls, and best practices in an independent, unbiased and uniform manner.

Monitor the quality and work flow of a team that provides IT Security related services to users and business partners via Voice or Email channels, while delivering similar services.

Role holder is self-motivated person working under minimum supervision and ensures to keep up with technology at pace and policies driving compliance in accordance with FIMs.

DUTIES AND RESPONSIBILITIES

Activity

  • Operational & Functional Reporting report daily activity, send weekly / monthly performance report of Monitoring & Controls chart out the progress / trends;
  • take inputs from quality survey and action as necessary;
  • Team work Interact well with peers, superiors, people from other support areas and business partners; work towards improving team bonding;
  • actively participate in daily devotionals, weekly / monthly meetings, other team get-togethers and conduct them in the absence of line manager;
  • support team projects;serve as a resource person to the team / line manager; contribute towards new joiners’ learning curve;
  • Supervision & Service Delivery actively monitor queues, equally distribute work and ensure that PLAs are met on a daily basis;
  • regularly perform quality checks on volumes agreed with the business partners and efficiently deliver feedback; handle escalations, communicate procedural changes to the team, train new hires;
  • work on requests / handle calls for 2 hours per day; work on feedback and show improvement; contribute to Service Delivery by improving team performance in terms ofquality;
  • take up additional tasks / delegations from the line manager.

  • Learning & Development Complete all the mandatory courses on eCampus as assigned by the line manager; take up additional courses in line with the process / role requirement;
  • Audit Adherence Should adhere to the compliance / audit requirements set and communicated by the GSC management; keep the confidentiality of sensitive information of users;
  • ensure breach of confidentiality is immediately bought to the attention of the line manager;
  • KNOWLEDGE, EXPERIENCE AND SKILLS TO UNDERTAKE THE ROLE AT A FULLY ACCEPTABLE LEVEL

  • Bachelor’s degree in Computer Science, Management Information Systems, Engineering, related technical field or equivalent experience. (E)
  • Knowledge of Platforms, databases and understanding of Privileged activity monitoring(E)
  • Good planning, organizing and prioritizing skills
  • Working experience on creating dashboards, MIs (E)
  • Knowledge in Security domains (D)
  • Good understanding of networks and security concepts (E)
  • Ability to understand and interpret numeric data (E)
  • Ability to identify development, training and motivational needs of analysts from a process perspective (E)
  • Ability to work under pressure with challenging deadlines (E)
  • Ability to learn quickly, deliver and transfer knowledge effectively (E)
  • Excellent verbal and written communication skills (E)
  • Good planning, organizing and prioritizing skills. (E)
  • Ability to build and maintain cordial relationship with users, peers and people at all levels using diplomacy, judgment and interpersonal skills. (E)

    Qualifications

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