PURPOSE OF THE JOB
Support the Global IAM Monitoring & Controls, Work with the stakeholders to provide IAM internal assessment services to monitor compliance with Policy / Standards / Regulatory controls, and best practices in an independent, unbiased and uniform manner.
Monitor the quality and work flow of a team that provides IT Security related services to users and business partners via Voice or Email channels, while delivering similar services.
Role holder is self-motivated person working under minimum supervision and ensures to keep up with technology at pace and policies driving compliance in accordance with FIMs.
DUTIES AND RESPONSIBILITIES
Operational & Functional Reporting report daily activity, send weekly / monthly performance report of Monitoring & Controls chart out the progress / trends;
take inputs from quality survey and action as necessary;
Team work Interact well with peers, superiors, people from other support areas and business partners; work towards improving team bonding;
actively participate in daily devotionals, weekly / monthly meetings, other team get-togethers and conduct them in the absence of line manager;
support team projects;serve as a resource person to the team / line manager; contribute towards new joiners’ learning curve;
Supervision & Service Delivery actively monitor queues, equally distribute work and ensure that PLAs are met on a daily basis;
regularly perform quality checks on volumes agreed with the business partners and efficiently deliver feedback; handle escalations, communicate procedural changes to the team, train new hires;
work on requests / handle calls for 2 hours per day; work on feedback and show improvement; contribute to Service Delivery by improving team performance in terms ofquality;
take up additional tasks / delegations from the line manager.
Learning & Development Complete all the mandatory courses on eCampus as assigned by the line manager; take up additional courses in line with the process / role requirement;
Audit Adherence Should adhere to the compliance / audit requirements set and communicated by the GSC management; keep the confidentiality of sensitive information of users;
ensure breach of confidentiality is immediately bought to the attention of the line manager;
KNOWLEDGE, EXPERIENCE AND SKILLS TO UNDERTAKE THE ROLE AT A FULLY ACCEPTABLE LEVEL
Bachelor’s degree in Computer Science, Management Information Systems, Engineering, related technical field or equivalent experience. (E)
Knowledge of Platforms, databases and understanding of Privileged activity monitoring(E)
Good planning, organizing and prioritizing skills
Working experience on creating dashboards, MIs (E)
Knowledge in Security domains (D)
Good understanding of networks and security concepts (E)
Ability to understand and interpret numeric data (E)
Ability to identify development, training and motivational needs of analysts from a process perspective (E)
Ability to work under pressure with challenging deadlines (E)
Ability to learn quickly, deliver and transfer knowledge effectively (E)
Excellent verbal and written communication skills (E)
Good planning, organizing and prioritizing skills. (E)
Ability to build and maintain cordial relationship with users, peers and people at all levels using diplomacy, judgment and interpersonal skills. (E)