Senior System Administrator
Société Générale
IN
14d ago

About GSC

A 100% owned subsidiary of European banking and financial services major Societe Generale (SG), Societe Generale Global Solution Centre (SG GSC) came into existence in 2000.

Established as an offshore development centre in Bangalore, also having a presence in Chennai, SG GSC has 15 years of sustainable delivery expertise to its credit, and develops global best practices to promote the strategic objectives of the Societe Generale Group.

About GTS

Global Technology Services is one of the largest shared service centers for IT infrastructures ensuring the 24 / 7 quality and continuity of our infrastructures and their resilience to incidents, aligned with RESG / GTS norms & standards in the areas of : End User Support, Database & Systems Administration, Data Centre Services and Command Centre.

Department / Project Overview (About department overview)

IDM team is a part for GTS end user services team, known as GTS / DWS / CPS / IDM team who operates a part of the infrastructure related to Identity and Data management (Active Directory, Strong authentication and Data management)

Role / Job Summary

The Scope of Mission is to Provide Data Management , Account Management , and Active directory Services for Several Internal Societe Generale entities, such as :

  • Corporate Investments Banking
  • Retail Banking
  • Other Financials Subsidiaries
  • Internal IT Environments
  • Total number of End Users covered is >

    100 000, over AMER, ASIA, EUROPE and INDIA.Most of the Services are provided for French entities.

    Years of Experience Minimum of 8 + years experience within IT Operations, infrastructure services support on below main technologies and expertise on below :

  • Active Directory ( promotion / demotion of Domain controllers, GPO Administration / Management, Health checks, sites / subnet, trust relationships)
  • Should have knowledge of multiple domain and multiple forest Architecture
  • Windows operating systems (2008, 2012,2016) and related technology (DNS, NTP, DHCP, file system...)
  • Strong authentication (mainly based on Evidian products)
  • PKI Management
  • ADFS / Office365
  • Data Management (DFS, ACL management, storage notion especially on NAS, )
  • Automation skills / Scripting skills, e.g. in Power Shell, Python
  • Basic understanding of Project Management
  • Must be able to demonstrate deep technical troubleshooting and problem solving skills.
  • Excellent understanding of ITSM ITIL processes and certification will be added advantage. (MCSE / MCTS / MCITPSA / MCITPEA certification is Preferred)
  • Good communication and interpersonal skill are mandatory
  • Engage in global projects and client deliverables
  • Provide reports as per the management and compliance team request.
  • Qualification / Certification

    Graduation (10+2+3)

    MCSE Certification will be appreciated

    ITIL certification will be appreciated

    Key Responsibilities

    High Level Description of Services Delivered :

    Active Directory Services

    The Scope of the mission contain approximately 25 different Active directory Domains, including DEV, UAT, and PRODUCTION environments, spread across different locations.

    Total number of End Users Account Managed is >

    100 000.

    The Main tasks related to Active Directory are :

    Create and update architecture documents

    Apply domain expertise and innovative ideas to architect and design solutions; evaluate multiple options to meet client's business requirements.

    Manage documentation for regular Active Directory migration process

    Creating knowledge management documents for known issues with AD

    Work on knowledge efficiency reports to reduce the troubleshooting time for AD issues

    Conduct trainings on Windows, Exchange and Active Directory to up skill the team members

    Provide L2, L 3 support Level for Incident Management

    Use Monitoring (SCOM) and ticketing tools to Monitor SG Active Directories at highest Service Level.

    Escalate Incidents at Rights level; to Control-Towers, and / or Management when appropriate

    Review incidents on Weekly basis to improve Monitoring, and Reduce number of tickets

    Pro-Actively, Administer SG Active Directory infrastructures; by supporting the following Services :

    FSMO Roles

    Specific Microsoft Network Service-Services DNS, WINS, Time Service

    Logical Infrastructure of Active Directory Sites, Site Links, FSMO, Subnets, KCC, FRS

    Provide Support for GPO Management for GTS Teams.

    Provide Support for Public Key Infrastructures (PKI)

    Review and Write Operational Procedure liaising with Paris Counter-Parts

    In Addition to Standard Microsoft Active Directory Solutions / Tools, a set of additional Microsoft or Third Party Software are in Production.

    The Candidate will also be involved in their Management. This consists of :

    Active Directory Application Mode - ADAM

    ILM, MIIS, IIFP

    EVIDIAN Suite for SSO / WAM / Smart Card authentication

    NetIQ Group Policy administration suite (GPA)

    DELL / QUEST Change Auditor Solution

    Data Management

    Administer / Support File Services, mainly provided through NetApp Appliance

    Distributed File System - DFS

    Manage SAN / NAS / CIFS Shares and Permissions, on multi-sites environment

    Management of NetApp appliance / Operating System is out of scope of the mission.

    Support Societe General Home Made tools such as OnDemand and GroupMembersHip

    When SG ReOrganizes / Merges Teams, this leads to Merge / Reorganization of Folders / Shares in NAS, which are managed through Projects.

    Support Any infrastructure that provide EndUsers all his Data in his / her workplace. (DFS, LoginScript, File Share Service, )

    Account Management

    Provide Support to Application Teams for Management of their Accounts / Groups / Admin-Accounts in Active directory, using either Standard Microsoft Tools, Either Home Made Provisionning Tools (Virtual SA, POPS, SGD, ), either External Identity Management solution SG has implemented (EVIDIAN)

    This consist in the end in the following Tasks

    Admin Account Creation / Deletion / Update

    Password Reset for application Service Accounts

    Create Groups in Active Directory to Support ITEC and GTS Projects / Needs

    Control number of Groups of Accounts to ensure limits are not reached

    Raised alerts at right Level

    Mandatory Skills / Experience

  • Active Directory ( promotion / demotion of Domain controllers, GPO Administration / Management, Health checks, sites / subnet, trust relationships)
  • Should have knowledge of multiple domain and multiple forest Architecture
  • Windows operating systems (2008, 2012) and related technology (DNS, NTP, DHCP, file system...)
  • Strong authentication (mainly based on Evidian products)
  • PKI Management
  • ADFS / Office365
  • Data Management (DFS, ACL management, storage notion especially on NAS, )
  • Good to have skills / Experience

  • Basic understanding of Project Management
  • Must be able to demonstrate deep technical troubleshooting and problem solving skills.
  • Excellent understanding of ITSM ITIL processes and certification will be added advantage. (MCSE / MCTS / MCITPSA / MCITPEA certification is Preferred)
  • Good communication and interpersonal skill are mandatory
  • Engage in global projects and client deliverables
  • Provide reports as per the management and compliance team request.
  • In parallel with this level of expertise on the technologies, the individual should contribute on business continuity test, on project collaboration and also manage escalation & crisis
  • He / she should be able to organize his / her activity and communicate with your colleagues (at international level : Emea, Amer, Asia) and your manager efficiently (procedures, escalation report, reporting on your technical activities)
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