Application Support Analyst - Unix and Oracle experience
Société Générale
Bangalore, IN
4d ago

Environment

Societe Generale Global Solution Centre (SG GSC), a 100% owned subsidiary of European banking major Societe Generale (SG), Our role and purpose is to enable the strategic vision of Societe Generale Group.

We are doing this by pioneering cutting edge innovation from Design Thinking to Smart Automation & Artificial Intelligence, and applying it to banking.

SG Global Solution Centre provides services in the areas of Application Development and Maintenance, Infrastructure Management, Business Process Management, and Knowledge Process Management, to Societe Generale's business lines around the world.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status .

Job purpose

The Production analyst has strong analytical skills and good ability to summarize and convey the key messages.

Must be highly autonomous and rigorous in managing usual incident and requests and performing daily monitoring and reporting in accordance with SLA and procedures.

He is responsible for new joiners training & enhance skill set for existing production analysts.

With good skills in SQL, UNIX and basic understanding of GBIS products and business processes.

Profile

Key responsibilities and accountabilities

1. Quality service and support :

  • Ensure a high availability to support and advice our users.
  • Management of production issues and requests.
  • Acknowledgment of the incoming cases, ensure the right qualification, prioritization and resolution reactivity.
  • Ensure support coverage for users in accordance with APS service coverage agreed on the perimeter.
  • Analyze and identify the recurrent root causes and patterns and propose permanents fixes, enhancements or training plans for users.
  • Ensure an accurate and complete tracking of the activity.
  • Use and promote PRD tools, processes and standards (Self service, Post Mortem, etc...).
  • Perform daily checks and apply recovery and troubleshooting procedures strictly.
  • Ensure an accurate and clear communication to users and partners.
  • 2. Coordination and communication :

  • Escalate issues and other topics to the right team when needed.
  • Maintain a good collaboration with worldwide ITEC teams and partners (Business users, GTS).
  • Update and Share production information with the other team members (especially during follow-up meeting like white board, PRD / DEV / GTS ).
  • Ensure a good follow-up and understanding of the new features and functionalities.
  • 3. Adaptability towards DEVOPS

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