opening for Zonal support Manager ( operations) - Education Industry ( Ahmadabad)
The Perfect 1/One Search
11d ago
source : Monster

Job Description †Zonal Support Manager :

•Will work to Streamline and maintain TAT and reduce escalations for Support & Implementation and ensure maximum productivity through given resources in the Zone.

•Will work in interest of Organization to support Zonal Marketing Team to Provide support for Existing & New Clients to have timely action and ensure best practices to be followed.

•Ability to plan for existing & additional work demand( vendor Development).

•Ensures TAT is maintain in terms of Technical assistance provided to Engineers & School coordinators to close maximum calls within first visit.

•Will manage Implementation Co-ordination and completion of sites as per given timeline.

•Train and maintain Engineer and Support staff for Error free Implementation and service calls.

•Will plan and will keep a close check on Warehouse In charge for maintenance of stock levels to ensure call closure of service calls within committed TAT.

•Maintain cordial relationships with Schools and Marketing Team for smooth operations within specified Zone.

•Share required H / W & S / W updates to all location Engineers time to time to ensure low impact on any failures , Will ensure updating in ERP and other formalities are completed time to time as per HO directives.

Additional Information :

•Operational Ability to handle day to day issue of Implementation

•In position to analyze, find solution and implement the same in interest of Organization

•Ability to maintain and evaluate quality of Implementation

•Track Back and share Weekly & Monthly performance report of all support staff

•Adherence of Safety Procedures and timely completions for all Implementations

•Team Mentor and ensure lowest Attrition rate in the specified Zone

•Maximum service call closures with minimum support structure

Experience Required : Minimum 5+years(at least 2 year exp in same domain)

Qualification : Graduate / preferably from Technical Background

Skills : Communication, Personality, convincing, etc.

If interested, Plz send cv to upasana

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