Job Description â€ Zonal Support Manager :
â€¢Will work to Streamline and maintain TAT and reduce escalations for Support & Implementation and ensure maximum productivity through given resources in the Zone.
â€¢Will work in interest of Organization to support Zonal Marketing Team to Provide support for Existing & New Clients to have timely action and ensure best practices to be followed.
â€¢Ability to plan for existing & additional work demand( vendor Development).
â€¢Ensures TAT is maintain in terms of Technical assistance provided to Engineers & School coordinators to close maximum calls within first visit.
â€¢Will manage Implementation Co-ordination and completion of sites as per given timeline.
â€¢Train and maintain Engineer and Support staff for Error free Implementation and service calls.
â€¢Will plan and will keep a close check on Warehouse In charge for maintenance of stock levels to ensure call closure of service calls within committed TAT.
â€¢Maintain cordial relationships with Schools and Marketing Team for smooth operations within specified Zone.
â€¢Share required H / W & S / W updates to all location Engineers time to time to ensure low impact on any failures , Will ensure updating in ERP and other formalities are completed time to time as per HO directives.
Additional Information :
â€¢Operational Ability to handle day to day issue of Implementation
â€¢In position to analyze, find solution and implement the same in interest of Organization
â€¢Ability to maintain and evaluate quality of Implementation
â€¢Track Back and share Weekly & Monthly performance report of all support staff
â€¢Adherence of Safety Procedures and timely completions for all Implementations
â€¢Team Mentor and ensure lowest Attrition rate in the specified Zone
â€¢Maximum service call closures with minimum support structure
Experience Required : Minimum 5+years(at least 2 year exp in same domain)
Qualification : Graduate / preferably from Technical Background
Skills : Communication, Personality, convincing, etc.
If interested, Plz send cv to upasana theperfec1onesearch.com