In this role you will :
On your first day, we'll expect you to have :
The following competencies are at the core of what you'll do :
The team is filled with customer focused individuals that champion and support industry-leading products used by a growing list of customers globally.
We challenge one another every day and hold ourselves accountable for our work product, as well as our customer's overall success.
We all enjoy the interactions with customers, problem-solving, digging into complex issues, and actively championing for customers within Atlassian.
We wake up every morning asking ourselves how we can improve the customer's experience, the quality of our product, the quality of our support system, or our individual weaknesses.
We are not scared of challenges, nor do we back down or get deterred by tough problems. We are at our best when problems seem the hardest, pushing to identify root causes and solutions.
We are a combination of passion and persistence. We feel that through our roles we can positively impact millions of end-
users and their experience with Atlassian products. Our team is open, filled with varied backgrounds and talents, respectful, focused, located around the globe, and all about providing legendary service to our customers.
To learn more about working with the Support Team at Atlassian, check out our Support Team page!
Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks : ample time off to relax and recharge, flexible working options, five paid volunteer days a year to support your favourite cause, plenty of food and beverages, ergonomic workstations, unique ShipIt days, a company paid trip after five years and more.