Sr Group Operations Manager
Bank of America Corporation
19d ago

Job Description :

Bank of America is one of the world's largest financial institutions, serving individual consumers, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

BA Continuum is a nonbank subsidiary of Bank of America, part of our Global Delivery Center of Expertise in the bank. Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most.

This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for the individuals, businesses and institutional investors we serve worldwide.

We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

BA Continuum India Pvt. Ltd. supports business process, information technology and knowledge process across Consumer Banking, including Card and Home Loans, Legacy Asset Servicing, Global Banking and Markets, and Global Wealth and Investment Management lines of business at Bank of America.

Process Overview

Manages multiple major operations segment or multiple operations units of a dissimilar nature for a site, region or product line within the company's internal operations activities.

Functions managed have high monetary exposure and risk involving the processing of large $ volumes and regulatory restrictions.

Requires a working knowledge of end to end processes since decisions have significant impact affecting multiple and diverse operations and product lines.

Resolves broad operational issues and coordinates activities and processes across lines of business and operations segments.

Requires interaction with other lines of business as well as their own line of business to provide strategic direction and problem resolution.

Identifies, analyzes and resolves complex problems related to product lines or functions, using general practices and precedents to resolve.

Develops and analyzes procedures to enhance unit and / or product-related activity. Responsible for budget / expense management, reporting and forecasting for areas managed.

Ensures proper communication and compliance of company and regulatory policies affecting areas managed. Awareness of Six Sigma / Lean practices and change management preferred.

Directly manages 4-8 associates that are typically includes at least one Band 4 associate and other middle managers. May manage department(s) that have 250 plus associates that cover multiple shifts / complex.

Responsibilities :

  • Global Securities operations is seeking a band 4 level to lead the Securities operations (Securities Core trading & Client operations groups )and be based in Gurgaon / Hyd
  • Will involve significant exposure & interface with global business and key clients
  • Drive strategic direction for the Securities team and create the close integration with the global footprint
  • Partner of key strategic projects and bring the right influence on the tech build out. Lead projects from the Operational Excellence perspective.
  • Exploring the possibility of the new FINTECH world

  • Translate data into key business metrics and decision making.
  • Own client and employee experience and manage teams across 2 locations
  • Build a culture and process to identify, mitigate, and control operational risk , audit and regulators
  • 20+ years of relevant industry experience
  • Requires in depth understanding and experience of the trade life cycle products
  • High ethical standards and strong control mindset
  • Demonstrates executive presence in interactions with various stakeholders
  • Ability to manage develop strategic plans for the business
  • Ability to manage alliances, client relationships on cross functional initiatives
  • Technical Skills / Business Domain Soft Skills
  • Highly motivated with excellent time management and prioritization skills
  • Effective communication skills with ability to work in a high pressure environment
  • Ability to analyze issues independently and derive solutions
  • Proactive approach to managing risk
  • Inspire commitment and followership, communicate crisply and candidly
  • Comfort working in a collaborative team environment especially as a co lead
  • Ability to manage large teams with over 700 people
  • Location - Gurugram / Hyd

    Shift - Rotational

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