Branch Service Leader
Thrissur, Kerala, India
31d ago

Job Description :

The person will be responsible for smooth day to day operations of the cash and non cash activity through active coordination and execution of the core tasks i.

e. teller activities, efficient cash management including handling of cash vendor, cash offload & indent, Internal GL account reconciliation etc.

Effectively represent the Bank to all retail banking & prospective customers while efficiently & effectively performing the Service role as outlined by the Bank

Job Responsibilities :

Cash Management & Operations :

üResponsible for efficiently managing the cash operations (receipt & payment) across the counter including ATM replenishment, doorstep & CMS cash management and EOD cash balances.

üResponsible for effectively managing & keeping the overall cost of cash to minimum.

üWell versed with the RBI regulations on counterfeit currency, note exchange rules and management of soiled & mutilated notes, security features of currency notes.

üHandle and monitor large volume of cash on daily basis

üResponsible for management, custody and issuance of secured stationary including FCY stationary

üWell versed with clearing settlements, CTS processing, domestic & foreign remittances & guidelines.

üGenerate, review and responsible for various MIS reports as applicable including BJR, Cash Transaction Report, Instrument Issued & Cancelled Report, Suspense Monitoring, Large Transactions Report etc.

üAwareness of administrative regulation impacting cash & remittances.

Customer Service :

üTo meet & exceed customer expectations with superior customer service.

üResponsible for handling & processing customer enquiries and instructions within prescribed TATs, thus ensuring that the Bank’s delivery standards in achieving total customer satisfaction are met.

Branch Administration :

üEnsure that there are Nil write offs / P & L hits on account of operating errors

üTo diligently follow guidelines / process notes issued by the bank in respect branch operations / teller function / clearing operations etc as the case may be.

üSupport branch and other business units in preparation of any audit related deliverables and attend to any audit findings and resolve them immediately

üAct as an effective back up in the absence of peers handling other processes within the same team

üResponsibility of voucher management including storage and offload to vendor.

HR Practices :

üRecruit, define goals, motivate, coach & develop the reporting staff and colleague

üEnsure timely escalation and constructive feedback on issues impacting business and possible solutions to address the concerns


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