Mott MacDonald recognises technology as a key factor to developing innovative and sustainable lifecycle solutions in a multifaceted engineering environment.
Mott MacDonald’s support services are the driving force behind our organisation enabling us to run efficiently and effectively.
The team works collaboratively to offer specialist advice, best practise and technology to all areas of our business specifically designed for our global reach.
We are an equal opportunity employer and value diversity at our company. We do not discriminate, and take positive steps to create an inclusive culture.
This position is for an Access and Security analyst to join the Operations Centre team with the remit of the Connect Business system (Deltek ERP suite).
The primary focus will be on Access and Security, however as part of the wider Support team, the chosen candidate will also be involved in other support activities
Key Responsibilities :
Proactively manage Access and Security related activities
Ensure other support team members are aware of access and security processes and trained appropriately
Document agreed access and security policies and ensure they are adhered to.
Work with Business Analysts to assess the impact of changes on the security of sensitive data
Manage, monitor, and resolve access and security incidents and requests in line with agreed internal Service Level Agreements.
Manage, monitor, and resolve access and security problems in line with agreed internal Service Level Agreements
Collaborate with our third-party support partners to manage, monitor, and resolve problems, incidents and requests escalated to them
Ensure day-to-day activities and checks are carried out in a timely manner
Ensure compliance with Mott MacDonald standards, policies and regulations.
Formal Education & Certification
A relevant degree or equivalent is essential - BE / B Tech / MCA from a reputable institute.
ITIL V3 foundation is desirable.
Knowledge, Skills and Experience :
Experience in Access and Security services for a corporate ERP system.
Minimum 5 years of experience in providing support in a global team as part of a multinational organisation.
Experience of IT Service management best practice, especially Incident, Problem and Change Management.
A good working knowledge of data protection legislation.
Personal Attributes :
Excellent English communication skills verbal and written.
Excellent interpersonal skills.
A motivated team player to work as part of the team to meet deadlines.
Superior analytical, evaluative, and problem-solving abilities.