Business Relationship Partner
YES BANK
Raigarh, Maharashtra, India
30d ago

Description

SECTION II : ROLE SUMMARY

The role holder is responsible for acquiring high quality current accounts. The incumbent should be able to outperform against month on month acquisition targets by leveraging the knowledge gained from the analysis of the transaction needs of the customer.

The role holder should ensure compliance to KYC and other banking norms.

SECTION III : KEY RESPONSIBILITIES / ACCOUNTABILITIES

Strategic / Managerial Responsibilities

Business Acquisition

Acquires new CA customers in the identified segment and reference generation from the specified catchment

Maintaining good relationship with the customers through regular connects and prompt redressal of any queries / grievances

Assists the Business Relationship Leader in catchment mapping & scoping exercise and provide regular feedback to BRL / BBL on opportunities / customer needs / competition benchmarking

Ensures proactive registration & activation of acquired customers to direct banking channels

Achieves and strives to exceed the defined targets of new customer acquisition month on month by analyzing transaction banking needs of the customers

Quality Focus

Ensures compliance towards KYC and all operational risk parameters and with Bank’s policies and processes

Ensures timely escalation of issues impacting business and appropriate solutions to address the concerns

Ensures safety and security of Bank and customer's assets

Ensures timely submission of MIS reports to relevant stakeholders

Ensures sourcing of quality current accounts in terms of product mix, segments and constitution mix

Abides strictly with the selling norms defined by the organization and adherence to guidelines by internal & external regulators

Self-Management Responsibilities

Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are monitored and achieved during the course of the year.

Takes ownership of his / her own learning agenda by identifying development needs in consultation with the reporting manager and working towards bridging the gaps through various means which go beyond just training.

Understands the competencies relevant to his / her role, and works towards displaying as well as developing these effectively.

Keeps abreast of relevant professional / industry developments, new techniques and current issues through continued education and professional networks.

Risk and Internal Control Responsibilities

Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, reputational and audit risks as instructed by the departmental manager.

Executes the established internal control systems and compiles relevant information for departmental audits, as necessary.

SECTION IV : KEY INTERACTIONS

Key Internal Interactions

Branch Internal Staff

Liase with branch internal staff for sales closure and lead generation activities. For eg, coordinate with BSP / BRE’s for opening of accounts

Key External Interactions

Purpose of Interaction

Prospective YBL Customers

Present the organization in a professional and positive manner to generate interest and capture mindshare

Existing Customers

Engage and address requirements of Key YBL Accountholders

SECTION V : KNOWLEDGE & EXPERIENCE

Minimum Qualifications

Bachelor’s degree in any discipline

Professional Certifications

AMFI / NCFM / NISM / IRDA / JAIIB / CAIIB & such relevant certifications will be an added advantage.

Language Skills

Written and spoken English is essential

Years of Experience

A minimum of 2 years of relevant experience with at least 1 year in a similar role

Experience

Prior experience of B2B sales

SECTION VI : COMPETENCIES & KEY PERFORMANCE INDICATORS

Customer Focus

Listens to and demonstrates an understanding of customers’ stated needs

Delivers customer value through timely and quality execution

Develops an understanding of problems and employs existing or new methods to find solutions

Professional Entrepreneurship

Takes proactive and constructive action at work with little or no direction from others

Displays responsibility for problems, initiatives and tasks that lie within the domain of own role

Drive for Results

Seeks to understand the rationale for key decisions and understands implications for own role / actions

Displays a sense of urgency to deliver outcomes as per stated timelines

Reacts to challenges by displaying an optimistic demeanor

Influence and Impact

Uses simple persuasion techniques to achieve the desired result / action / commitment from others

Responds to stated requirements of internal / external stakeholders by keeping a solution oriented mindset

Quality Focus

Ensures adherence to quality standards in work / service delivery, identifies opportunities for improvement in routine course of work

Adheres to laid down systems, procedures and identifies opportunities to enhance efficiency in own sphere of work through incremental improvement

Qualifications

SECTION II : ROLE SUMMARY

The role holder is responsible for acquiring high quality current accounts. The incumbent should be able to outperform against month on month acquisition targets by leveraging the knowledge gained from the analysis of the transaction needs of the customer.

The role holder should ensure compliance to KYC and other banking norms.

SECTION III : KEY RESPONSIBILITIES / ACCOUNTABILITIES

Strategic / Managerial Responsibilities

Business Acquisition

Acquires new CA customers in the identified segment and reference generation from the specified catchment

Maintaining good relationship with the customers through regular connects and prompt redressal of any queries / grievances

Assists the Business Relationship Leader in catchment mapping & scoping exercise and provide regular feedback to BRL / BBL on opportunities / customer needs / competition benchmarking

Ensures proactive registration & activation of acquired customers to direct banking channels

Achieves and strives to exceed the defined targets of new customer acquisition month on month by analyzing transaction banking needs of the customers

Quality Focus

Ensures compliance towards KYC and all operational risk parameters and with Bank’s policies and processes

Ensures timely escalation of issues impacting business and appropriate solutions to address the concerns

Ensures safety and security of Bank and customer's assets

Ensures timely submission of MIS reports to relevant stakeholders

Ensures sourcing of quality current accounts in terms of product mix, segments and constitution mix

Abides strictly with the selling norms defined by the organization and adherence to guidelines by internal & external regulators

Self-Management Responsibilities

Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are monitored and achieved during the course of the year.

Takes ownership of his / her own learning agenda by identifying development needs in consultation with the reporting manager and working towards bridging the gaps through various means which go beyond just training.

Understands the competencies relevant to his / her role, and works towards displaying as well as developing these effectively.

Keeps abreast of relevant professional / industry developments, new techniques and current issues through continued education and professional networks.

Risk and Internal Control Responsibilities

Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, reputational and audit risks as instructed by the departmental manager.

Executes the established internal control systems and compiles relevant information for departmental audits, as necessary.

SECTION IV : KEY INTERACTIONS

Key Internal Interactions

Branch Internal Staff

Liase with branch internal staff for sales closure and lead generation activities. For eg, coordinate with BSP / BRE’s for opening of accounts

Key External Interactions

Purpose of Interaction

Prospective YBL Customers

Present the organization in a professional and positive manner to generate interest and capture mindshare

Existing Customers

Engage and address requirements of Key YBL Accountholders

SECTION V : KNOWLEDGE & EXPERIENCE

Minimum Qualifications

Bachelor’s degree in any discipline

Professional Certifications

AMFI / NCFM / NISM / IRDA / JAIIB / CAIIB & such relevant certifications will be an added advantage.

Language Skills

Written and spoken English is essential

Years of Experience

A minimum of 2 years of relevant experience with at least 1 year in a similar role

Experience

Prior experience of B2B sales

SECTION VI : COMPETENCIES & KEY PERFORMANCE INDICATORS

Customer Focus

Listens to and demonstrates an understanding of customers’ stated needs

Delivers customer value through timely and quality execution

Develops an understanding of problems and employs existing or new methods to find solutions

Professional Entrepreneurship

Takes proactive and constructive action at work with little or no direction from others

Displays responsibility for problems, initiatives and tasks that lie within the domain of own role

Drive for Results

Seeks to understand the rationale for key decisions and understands implications for own role / actions

Displays a sense of urgency to deliver outcomes as per stated timelines

Reacts to challenges by displaying an optimistic demeanor

Influence and Impact

Uses simple persuasion techniques to achieve the desired result / action / commitment from others

Responds to stated requirements of internal / external stakeholders by keeping a solution oriented mindset

Quality Focus

Ensures adherence to quality standards in work / service delivery, identifies opportunities for improvement in routine course of work

Adheres to laid down systems, procedures and identifies opportunities to enhance efficiency in own sphere of work through incremental improvement

Timely MIS Submission

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