Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ : PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy.
Our open digital payments platform gives PayPal’s 210 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person.
Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid.
Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
This is a Senior Content Owner role within the PayPal APAC Knowledge Management Team. Knowledge Management serves Customer Operations, Risk Operations, CIP and other internal PayPal teams by providing best in class content to assist them in responding to customer questions and issues.
We live the PayPal values of innovation, collaboration, wellness and inclusion every day.
The Senior Content Owner is responsible for adapting global English content to meet the needs and specificities of particular markets or regions.
This particular role will focus on supporting the Asia Pacific region with a particular focus on India. The Content Owner rarely translates but instead adapts content for product, voice and tone, legal and brand requirements.
They own their content and drive to constantly improve it.
The ideal candidate must speak fluent English and Hindi while other languages are a big advantage. They will have content management experience and a strong interest in project and process management, as well as excellent communications skills.
They will actively seek out opportunities to drive engagement with our internal content and will instinctively collaborate with teammates to identify opportunities for improvement.
The ability to switch flexibly between tasks and markets is essential. As is the ability to work under pressure, in ambiguous circumstances and in a fast-
taking the lead in driving change and acting as an influencer on their team and elsewhere. They will be a strong communicator both in writing and in person capable of clearly conveying complex information and ideas to our customers and stakeholders at all levels of the business.
Creativity, ingenuity and invention are a must for Content Owners. Analytical skills are helpful when working with project managers, Go to Market and Product teams to understand new product features, compliance requirements, risk policies, operational processes, and content needs for specific markets.
RESPONSIBILITIES & SKILL REQUIREMENTS
The successful candidate will :
Work with teammates and Ops leaders to make sure the contents are clear, friendly, and easy to retrieve to serve the intended business needs.
Basic Qualifications :
We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect.
Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment.
Join us as we change the way the world defines financial freedom.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.